Mortgage Loan Closer

The Loan Closer supports the final stages of the mortgage process by coordinating directly with members title and settlement partners and internal lending teams to deliver accurate and timely loan closings.

In this role you will manage a pipeline of loans from clear-to-close through document preparation and closing coordination. You will review closing documentation reconcile Closing Disclosures schedule closings with borrowers and help resolve issues that could delay the closing process. Success requires strong attention to detail effective communication sound judgment and the ability to manage multiple deadlines in a high-volume environment.

• Review loan files and closing documents to confirm they meet company investor regulatory and compliance requirements.

• Reconcile and approve Closing Disclosures before closing documents are released.

• Prepare accurate and complete closing document packages within established turn times.

• Schedule loan closings directly with borrowers and coordinate with title or settlement partners.

• Communicate clearly and professionally with members throughout the closing process.

• Identify missing inaccurate or inconsistent information and coordinate corrections with processing underwriting title and post-closing teams.

• Maintain complete and accurate loan information and documentation within the loan origination system.

• Use checklists job aids and established procedures to confirm all required closing steps are completed.

• Manage a pipeline containing loans of varying products complexity and closing timelines.

• Prioritize files based on closing dates document readiness regulatory requirements and member impact.

• Process a minimum of three files per day during normal business operations and adjust to changing production expectations established by management.

• Develop a strong understanding of the full loan lifecycle and how closing activities affect funding post-closing and the overall member experience.

• Consistently meet service-level expectations quality standards and closing deadlines.

• Work a Monday–Friday schedule within the operating hours of 8:00 a.m. to 6:00 p.m. Eastern Time.

• A minimum of 2–3 years of recent hands-on mortgage closing experience.

• Experience personally reviewing and preparing mortgage closing documents.

• Experience reconciling and approving Closing Disclosures.

• Working knowledge of TRID requirements and their application during the closing process.

• Experience communicating directly with borrowers or members regarding closing requirements scheduling and issue resolution.

• Experience coordinating with title companies settlement agents processors underwriters and other lending partners.

• Ability to independently manage a pipeline of loans with competing deadlines and varying levels of complexity.

• Strong attention to detail and a demonstrated commitment to document and data accuracy.

• Strong written and verbal communication skills.

• Ability to prioritize multitask and make sound decisions in a deadline-driven environment.

• Ability to follow established procedures while recognizing when an issue requires escalation or additional review.

• Experience closing Conventional loans.

• Experience closing FHA or VA loans.

• Experience closing Home Equity loans.

• Experience using Encompass or a comparable loan origination system.

• Experience managing approximately 80–100 loan files per month.

• Experience working in a high-volume mortgage lending environment.

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

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