Onsite EAP Counselor - Jacksonville FL

• Conduct solution focused consultations; helping clients define goals plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to: Worklife behavioral health substance abuse / chemical dependency and community-based resources
• Assist with referrals for members needing ongoing/additional counseling services
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees continuation of treatment etc.)
• Provide manager consultation services on a variety of work-related issues such as; performance management trauma impacting the workplace organizational change individual employee crisis intervention coaching and Work-life issues
• Provide crisis intervention and management support in response to Critical Incidents
• Conduct on-site training services for managers and employees (e.g. wellness seminars Health fairs Lunch & Learns)
• Participate in monthly 1 on 1's team meetings and other customer meetings as required
• Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
• Follow internal ethical and regulatory privacy policies such as HIPAA maintain confidentiality and private health information of members. Follows state and federal licensing practices
• Other projects as assigned by manager

• Masters / Doctoral degree in a recognized behavioral health discipline
• Current unrestricted license at the independent practice level
• 3+ years of experience in a behavioral health setting
• Ability to work onsite daily

• CEAP
• Training in EAP workplace and organizational dynamics
• EAP experience
• Experience in settings such as managed care private or public clinics with emphasis on mental health chemical dependency and work place issues
• Proficiency with all MS Office applications
• Solid written and verbal communication skills
• Solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
• Solid organizational skills with the ability to manage stressful situations and multiple competing priorities

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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