Operations Analyst

Meet Upside

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. You’ll join a Team whose experience hails from places such as Google, Uber, Amazon, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8. 

Meet the Operations Team:

The Operations team at Upside is a diverse group of team-oriented individuals who are committed to our mission of helping communities thrive. Every day, we strive to maximize the value we provide to consumers and merchants alike by analyzing system performance, rooting out inefficiencies, and delivering on our promises. The Merchant Operations team works cross-functionally to get locations live on the platform and tries to make our product even better for our merchants every day. We value a supportive work environment where we can learn from our mistakes while we tackle the ever-changing challenges that come with supporting a fast-growing business!

What you'll do:

As a Data Operations Analyst, you'll drive company success by:

• Communicating effectively across levels and departments through strong verbal, written, and presentation skills
• Interacting comfortably with merchants and external partners
• Collaborating with project managers, system health, and engineering to ensure effective cross-project communication and issue management
• Participating actively in process improvement initiatives to enable operational efficiency
• Assessing existing practices, identifying deficiencies and gaps, and creating plans to remediate
• Thoroughly documenting processes and exceptions

What you need:

• 2-4 years of relevant work experience
• Demonstrated understanding of data integration and normalization
• Excellent time management and organizational skills
• Experience working in a collaborative environment
• Ability to think creatively to approach problem-solving
• Comfortability with external partner communications
• Deadline driven, self-motivated, organized, and able to multitask

The fine print:

• This is a fully-remote role that may sit anywhere in the United States. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region! Full Covid-19 vaccination is required to work from our Upside offices.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!