Operations Associate

About You:

The ideal candidate is ready to join a rapidly scaling company, and growing team. We are looking for a candidate who is technically savvy and ready to wear multiple hats. We value strategic thinkers, motivated self-starters with positive attitudes and strong work ethic. You should have superlative organizational and communication skills and a strong eye for quality and detail. 

Responsibilities:

• Maintain & work within Magento, Skubana, SalesForce and 3PL systems
• Handle all Fulfillment/Shipping issues and work closely with 3PL vendors & fulfillment center(s).
• Assist and troubleshoot any system issues raised by partners on the Customer Experience team
• Triage any new projects and issues internally before escalating to the development team
• Ensure all orders are fulfilled and tracking is reported to the system in a timely manner 
• Investigate any potential order and system errors as they arise
• General data handling & record-keeping
• Other duties assisting in the operations team's function, as assigned

Required skills and qualifications: 

• 1-3 years experience in operations and hands-on technical experience OR Bachelor's degree
• Knowledge of ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, business processes, etc.)
• Some experience in analysis and documentation of functional requirements for ecommerce projects
• Basic knowledge of shipping carriers and delivery guidelines
• An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution
• Ability to interact effectively with internal business teams (Sales, Customer Experience and Marketing, Supply Chain), at different levels of the organization
• Exceptional attention to detail with experience in retail operating and inventory systems
• Ability to learn, prioritize, multi-task, and be resourceful in a fast-paced and dynamic environment
• Strong organizational, time management, communication, process orientation and problem-solving skills
• Ability to pivot and adapt to business needs as a team player

Preferred:

• • Experience with  e-commerce tools and platforms such as Magento, Shopify  or Salesforce