Job Description
The Crown Is Yours
As an Operations Associate you'll be at the heart of a fast-paced fulfillment center driving the success of our newest digital lottery courier product Jackpocket. You'll manage every aspect of the customer lottery ticket order experience ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team's success while enhancing the lottery experience for our customers.
What you'll do as an Operations Associate
- Manage and process customer lottery ticket orders and redemptions at our local fulfillment center ensuring accuracy from start to finish.
- Keep our systems updated with real-time customer order statuses and tracking information.
- Streamline and organize workflows to meet daily objectives and hit deadlines.
- Maintain the smooth operation of printing and scanning equipment ensuring everything runs flawlessly.
- Step in to support various operational projects as they arise contributing to the team's overall success.
What you'll bring
- Flexibility to work a dynamic schedule including weekends and holidays with a proven track record of reliable attendance.
- Experience in fast-paced environments with a knack for technology and familiarity with common software including Microsoft Excel.
- Self-starter mentality and sharp attention to detail with the ability to prioritize and tackle tasks independently.
- Exceptional customer service communication and time management skills.
- Physical ability to stand and walk frequently and occasionally lift up to 25 lbs ensuring smooth operations in a fast-moving fulfillment setting.
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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry we'll guide you through the process if this is relevant to your role.
Skills Required
- Experience in fast-paced environments
- Familiarity with Microsoft Excel
- Exceptional customer service skills
- Strong communication skills
- Ability to manage time effectively
- Flexibility to work weekends and holidays
- Physical ability to stand and walk frequently
- Ability to lift up to 25 lbs
What the Team is Saying
DraftKings Compensation & Benefits Highlights
What are DraftKings's perks and benefits like?
DraftKings offers a comprehensive benefits package designed to support employees’ health financial wellbeing and work-life balance. This includes medical dental and vision coverage along with mental health resources wellness programs and flexible paid time off. Employees also receive family support benefits including 14 weeks of 100% paid parental leave for all global team members as well as fertility adoption and childcare support.
Financial benefits include a 401(k) with company match equity opportunities and professional development support.
In addition DraftKings provides workplace perks such as free meals and snacks commuter benefits and a collaborative fast-paced culture with hybrid or remote flexibility depending on the role.
DraftKings Insights
What We Do
It's simple at DraftKings we believe life is more fun when you're in on the action. For that reason we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best most trusted and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets developing cutting-edge products and shaping the future of responsible gaming.
Why Work With Us
Here “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth help us win as a team and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
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Date Posted
05/21/2026
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