Operations Learning Analyst (US Work at Home)

Job Summary

• Assist with segment project tasks assigned by Operations departments (with oversight from Sr Operations Director, Operations Director; guidance and project tasks aligned to Learning and Staff Development Lead)
• Facilitate the design, development, and implementation of centralized training efforts, online training programs/material/videos, new operational controls, performance metrics, and information management systems
• Create and maintain design and development guidelines, including high-level and detailed procedures, user interface templates, and instructional and assessment strategies
• Analyze effectiveness and efficiency of business processes and recommend improvements • Communicate enhancements and modifications of business requirements to project owners and other stakeholders so that issues are resolved and solutions are in place
• Complete day-to-day business project management tasks without immediate supervision, but have ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolve non-routine issues.

Qualifications

• Bachelor's Degree Preferred (in business administration, marketing, or similar)
• Candidate should have a minimum of 2-3 years of progressively responsible project management experience
• Experience with classroom, virtual, and hybrid facilitation and experiential learning with all levels of an organization
• Strong project management, communication and time management skills
• Advanced presentation and facilitation skills
• Expert skills with critical Microsoft tools (Excel formulas, PowerPoint slide creation, Outlook inbox management) and CRM (SFDC)
• Ability to work independently and maintain confidential information in highly professional manner
• Demonstrate flexibility, ability to adjust priorities, and a solutions-oriented mindset
• Experience with supporting a virtual workforce and virtual learning technologies including Webex
• Experience in providing constructive feedback and/or coaching to peers
• Background in developing and delivering training for early career employees strongly preferred
• Understanding of Cigna's health and wellness capabilities preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 59,300 - 98,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.