Job Description
Team: Accounting
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Manager, Auto Collections in the United States.
This role is responsible for leading and developing a frontline collections team that supports borrowers across the full delinquency lifecycle, ensuring both strong repayment outcomes and a high-quality customer experience. You will oversee day-to-day operational performance, driving efficiency, compliance, and continuous improvement within a fast-paced, KPI-driven environment. The position combines people leadership with data-informed decision-making, requiring a strong ability to interpret performance trends and translate them into actionable coaching and process enhancements. You will play a key role in shaping how collections operations scale, with a focus on building structure, consistency, and operational excellence. Working in a fully remote, cross-functional setup, you will collaborate closely with compliance, analytics, workforce management, and product teams. This is a high-impact leadership role where customer empathy, regulatory awareness, and performance discipline must operate in balance.
Accountabilities:
- Lead, coach, and develop a team of Collections Specialists managing accounts across all stages of the auto delinquency lifecycle.
- Drive team performance against key operational KPIs, including collection rates, payment resolution, action rates, and customer experience metrics.
- Conduct regular one-on-ones, coaching sessions, and performance reviews to improve individual and team effectiveness.
- Analyze operational data and portfolio trends to identify risks, performance gaps, and opportunities for process improvement.
- Partner cross-functionally with Compliance, Analytics, Workforce Management, Training, and Product teams to enhance operational execution.
- Support the scaling of auto collections operations by refining processes, documentation, and best practices.
- Foster a strong remote team culture through communication routines, recognition programs, and engagement initiatives.
- Ensure all collection activities comply with internal policies, regulatory requirements, and customer protection standards.
- 3+ years of experience leading frontline teams in collections, contact center, or customer operations environments.
- Proven ability to manage performance in a KPI-driven setting with accountability for operational and team outcomes.
- Experience coaching and developing employees through structured performance management, feedback, and career development planning.
- Strong analytical skills with the ability to use operational data to drive decisions and improve team performance.
- Familiarity with auto collections processes such as repossessions, title servicing, reinstatements, or secured lending is a plus.
- Ability to identify process improvement opportunities and influence operational change across teams.
- Strong communication and interpersonal skills, with the ability to build engagement in remote or distributed teams.
- Comfort working in fast-paced, regulated environments balancing compliance, performance, and customer experience.
- Competitive base salary range of $79,000–$109,200 USD plus bonus eligibility
- Comprehensive medical, dental, and vision insurance coverage
- 401(k) retirement plan with company match
- Paid time off, sick leave, and company holidays
- Paid parental leave and family support benefits
- Equity compensation and long-term incentive opportunities
- Health savings account (HSA) contributions for eligible plans
- Annual wellness and productivity allowances to support personal and professional development
- Employee assistance program (EAP) with mental health and wellbeing resources
- Flexible remote-first work environment with periodic in-person team collaboration sessions
- Learning and development resources to support career growth.
Requirements:
Benefits:
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Date Posted
05/20/2026
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