Operations Product Specialist

SUMMARY OF RESPONSIBILITIES
We are seeking an experienced and dynamic Operations Product Specialist to join our construction department. As the Operations Product Specialist, you will be the single point of contact for construction operations for all IT/Service Desk requests and software issues, continuously monitoring and reporting bugs to ensure seamless maintenance workflows. Additionally, you will oversee technology enhancements, write business requirements, and test new software functions before roll-out. Your expertise will be instrumental in identifying and implementing new software solutions to enhance our operational processes and achieve strategic goals. As the Operations Product Specialist, you will be instrumental in shaping and executing our product strategy, ensuring that our job/task management systems and operational processes are best-in-class. You will actively engage with various internal stakeholders, external partners, and development teams to ensure successful software implementations and enhancements. This role requires a proactive, result-oriented professional with strong leadership and problem-solving skills, capable of effectively managing multiple projects in a fast-paced environment. If you are passionate about driving innovation and delivering exceptional products that meet our business goals, we invite you to join our team as the Operations Product Specialist.

ESSENTIAL DUTIES
•    Act as the single point of contact for construction operations for IT/Service Desk requests, ensuring prompt resolution of software issues.
•    Continuously monitor construction platforms for bugs and report issues to FKH Service Desk.
•    Provide comprehensive bug reports, including steps to reproduce, actual vs. expected results, and applicable workarounds.
•    Communicate status updates on service desk requests to relevant departments.
•    Oversee technology enhancements and identify opportunities to improve existing software.
•    Write business requirement documents for technical enhancement requests.
•    Serve as the business representative to test all new software functions/fixes prior to roll-out (UAT).
•    Maintain a priority and status list of all enhancement requests and collaborate with IT and business leaders to prioritize when needed.
•    Work closely with the training team and Business Project Manager to develop training materials for enhancement releases.
•    Collaborate with I.T. to identify new software to improve departmental goals and execute request for proposal (RFP) processes as needed.
•    Define technical requirements for new software design and implementation.
•    Serve as the primary point of contact for technical questions from implementation partners.
•    Alert stakeholders of any deviations from set scope, timeline, or cost during software implementations.
•    This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS
•    Primarily based indoors, working in a professional office environment.
•    Potential for prolonged sitting while working with computer screens.
•    Occasional travel (10-25%) may be required to facilitate necessary meetings and collaborations.
•    Flexibility to work evenings and weekends as needed, with the possibility of being on-call.

REQUIRED EDUCATION AND EXPERIENCE 
•    Minimum 3 yrs. experience, 5 yrs. preferred, working in or supporting construction and/or service operations.
•    Strong ability to identify opportunities for process optimization and redesign.
•    Familiarity with Property Management and Construction Software and processes will be a significant advantage.
•    Solid digital experience, demonstrating an understanding of cutting-edge technologies and trends.
•    Experience in Property Management, construction, maintenance, or related fields will be considered a plus.
•    Excellent influencing and negotiation skills, with a passion for driving positive outcomes.

PREFERRED EDUCATION AND EXPERIENCE 
•    Exceptional ability to prioritize effectively, ensuring timely project delivery.
•    Excellent oral and written communication skills, with an emphasis on clear and concise communication across various stakeholders.
•    Demonstrated experience in collaborating and working effectively with large cross-functional teams.
•    Solid understanding of design quality standards, with a keen eye for detail.

REQUIRED KNOWLEDGE
•    Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
•    English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

REQUIRED SKILLS
•    Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•    Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
•    Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
•    Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
•    Mathematics— Using mathematics to solve problems.
•    Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
•    Time Management — Managing one's own time and the time of others.
•    Speaking — Talking to others to convey information effectively.
•    Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
•    Writing — Communicating effectively in writing as appropriate for the needs of the audience

WORK STYLES & BEHAVIORS
•    Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
•    Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
•    Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
•    Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
•    Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
•    Integrity— Job requires being honest and ethical.
•    Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
•    Persistence — Job requires persistence in the face of obstacles.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.