Operations Specialist - Contract Opportunity

The Role

Dama Financial by LeafLink is seeking a Operations Specialist on a contract basis to support back-office operations for cannabis industry clients ensuring accurate and compliant processing of cash deposits and related financial transactions. This role is responsible for handling high-volume cash intake reconciliation and documentation in accordance with banking regulations and internal compliance standards. This individual works behind the scenes to keep client accounts accurate and transactions moving smoothly without direct client-facing responsibilities.

The ideal candidate combines strong attention to detail with a solid understanding of cash handling procedures transaction reconciliation and regulatory compliance in a highly regulated industry. This individual will play a critical role in operational accuracy risk mitigation and maintaining the integrity of Dama's cash processing workflows.

Contract Role:  July 2026- End of Month January 2027 - Extension may be granted on a 30 day basis  

Rate: $25-$28/HR

Key Responsibilities

• Process verify and settle daily transactions across deposit loan and general ledger systems ensuring accuracy and completeness before end-of-day cutoffs.
• Originate review and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures dual-control requirements and OFAC/sanctions screening.
• Process incoming and outgoing ACH transactions including NACHA file validation returns reversals and Notification of Change (NOC) handling.
• Identify investigate and resolve transaction exceptions (holds suspense items out-of-balance conditions duplicate or rejected entries) within established timeframes.
• Serve as the primary escalation and inquiry point for the Customer Service team on transaction status holds wire and ACH tracing and exception resolution.
• Research and respond to wire recalls ACH disputes and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed.
• Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required.
• Maintain compliance with BSA/AML OFAC Regulation E NACHA operating rules and internal policies and procedures.
• Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints.
• Support internal and external audits and exams by providing transaction records exception logs and procedural documentation.
• Assist with month-end quarter-end and year-end processing and reporting as needed.

Qualifications

Required

• 2+ years of experience in bank operations back office processing or a similar transaction-processing role.
• Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats returns and NOCs) strongly preferred.
• Working knowledge of BSA/AML OFAC and Regulation E requirements as they relate to payment processing.
• Experience with core banking platforms and payment/wire systems (e.g. Fiserv Jack Henry FIS or similar).
• Proficiency in Microsoft Excel and other Office applications.

Preferred

• Strong attention to detail and accuracy under time-sensitive processing deadlines.
• Sound analytical and problem-solving skills for researching and resolving exceptions and discrepancies.
• Clear written and verbal communication for partnering with Customer Service and other internal teams.
• Ability to prioritize and manage a high volume of transactions and inquiries simultaneously.
• Discretion in handling confidential customer and financial information.
• Comfortable working independently as well as collaboratively within a team-based operations environment.

What We Do

LeafLink is the unified B2B cannabis platform empowering thousands of licensed cannabis brands and retailers across North America with the tools and technology they need to streamline ordering payments and logistics. Our leadership is continually building a community of employees who embrace change support one another and deliver excellence. The trust and respect we have for our customers is matched only by how we treat each other and we are focused on building an inclusive and collaborative work environment. We celebrate our accomplishments and navigate challenges as a team. LeafLink is growing rapidly and welcomes employees who are driven to go the extra mile thrive in ambiguity and are ready to write the next chapter of their careers together.

Why Work With Us

While many startups build technology to "disrupt" industries LeafLink is in the unique position to create industry-defining solutions for the cannabis industry. In an industry that is a startup itself we are poised to empower our clients with best-in-class technology so we can all grow together.

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