Operations Supervisor

• Supervise shift-based NOC operators supporting multiple linear networks single live events (SLEs) and FAST channels
• Monitor maintain and manage satellite fiber terrestrial and cloud-based distribution paths
• Lead real-time execution of high-profile live events and serve as the decision authority during live incidents including schedule adjusts playlist manipulations and contingency execution
• Ensure the reliability of on-air schedules in a fast-paced environment and work to maintain 99.999% on-air availability and reliability for all channels
• Manage and provide oversight into daily maintenance events across the full distribution ecosystem to ensure limited consumer impact
• Ensure proper scheduling and supervise a shift of technical operators providing clear communication and decisive actions during live taped and/or contingency programming
• Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops Engineering Programming On-Air Scheduling and Promotions)
• Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution
• Lead operational triage root-cause analysis and post-incident reporting for issues affecting the on-air operation
• Develop and distribute detailed scheduling plans and transmission information for live events while being able to execute transmission tasks like fiber bookings and fax-throughs as required
• Maintain and contribute to SOPs guidelines and training documentation
• Lead the execution of live events on Peacock and all Sports News and Entertainment networks such as Olympics MLB NBA NFL NHL Golf Watch What Happens Live and Premiere League soccer
• Manage the execution and decision-making for all live events including in-event issue resolution and off-air adjustments including but not limited to schedule slides join in progress and leave in progress.
• Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks
• Support NBC Broadcast Network and Telemundo's 24x7 disaster recovery operation
• Strong knowledge and understanding of distribution ecosystem including but not limited to production / contribution workflows broadcast signal chains various distribution paths and Partner platform handoffs
• Familiarity with testing monitoring and analytical tools such as TAG Splunk and Dataminer

• 3+ yrs experience in an on-air broadcast digital or network broadcast operation
• 3+ yrs experience exhibiting overall understanding and knowledge of the television production process broadcast operations and news/sports/entertainment technical production requirements
• 3+ yrs work experience showing strong computer communication and facilitation skills
• 3+ yrs work experience in a fast-paced environment requiring troubleshooting and process skills and exhibiting an ability to effectively lead prioritize and adapt to changing scenarios

• BA/BS in related field
• 3+ yrs experience in leading the execution of live television events
• 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills plus an ability to effectively lead prioritize and adapt to changing scenarios
• 3+ yrs experience demonstrating the ability to effectively lead prioritize energize and coach others
• Extensive and significant experience understanding and knowledge of digital broadcast and production technical systems standards and processes and television production broadcast operations and/or news/sports/entertainment technical production requirements
• Technical experience with automated real-time systems digital video and audio troubleshooting and test techniques
• Excellent communication and interpersonal skills
• Acute attention to detail
• Unwavering composure in high-pressure situations
• Technological curiosity and an improvement-oriented approach
• A track record of meeting or exceeding performance expectations
• Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel
• Fluency in Spanish

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (REF38940).
• Must be willing to work in Stamford CT- This position is fully onsite with no ability to work hybrid or work from home.
• Must have unrestricted employment authorization to work in the United States.
• Must be at least 18 years old.
• Must be willing and available to work any shift including overnight shifts weekends and holidays to meet the needs of a 24x7/365 operation with possibility of schedule changes based on business needs and priorities.
• Must be willing and able to view all content including that considered to be mature in nature repetitive and potentially controversial

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. ​Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. ​ Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.

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