Operations Support Coordinator

What You'll Do:

• Develop and maintain positive relations with vendors clients/ residents and internal partners as required to ensure superior client satisfaction. 

• Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.  

• Manage real-time inquires while keeping track of and responding to commitments  

• Act as Project Manager and Vendor liaison as needed. 

• Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.  

• Ensure work orders are thoroughly created to resolve the current needs and issues of the homes  

• Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager 

• Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship  

• Provide information to supervisors co-workers and subordinates by telephone in written form e-mail or in person; will be considered a point person for the handoff between shifts and/or other offices   

• Enter information into our database and ensure consistency and accuracy  

• Demonstrate professionalism in communication relationship development customer service etc.  

• Shift flexibility may be required   

• Foster a positive team environment  

• Ensure confidentiality and accuracy of internal and external data  

• Perform ad-hoc projects and other duties as assigned  

• Assist in training team members and provides constructive feedback as necessary  

• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers  

• Performs work under general supervision; carefully reviews the details and accuracy of work performed   

What You'll Need:

 Professional Skills  

These are the professional skills we would expect from an individual fully established in this role. 

• Problem-Solving - Expert  

• Learning Agility - Advanced  

• Customer Service - Expert  

• Verbal Communication - Advanced  

• Written Communication - Advanced  

• Relationship - Expert  

• Analysis - Advanced  

• Prioritization - Advanced  

• Teamwork - Expert  

 

Role Specific Skills 

• Proficiency in Microsoft Word Excel PowerPoint Outlook required  

• Strong Communication Skills 

• Organizational or Project Management skills preferred  

• Candidates with a growth mindset highly encouraged  

 

People Management Skills 

• Not applicable to this role 

 

    Minimum Qualifications  

• High school diploma required  

• 4+ years of customer service experience preferred  

• Preferred experience as a CSA Dispatch CSR with a high scorecard rating  

• Mastery of Lessen’s One platform is strongly preferred 

• Advanced troubleshooting knowledge and ability to articulate   

• Ability to communicate industry language   

 

    Other Relevant Qualifications 

• 1-3 years of experience preferred 

• Property maintenance experience 

• Trades knowledge 

 

What We Do

Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago. To learn more visit Lessen.com.

Why Work With Us

We make caring for and improving properties simpler faster better. Powered by tech and perfected by people we deliver best-in-class transformational solutions to deliver assets to market faster keep businesses up and running and improve customer and resident experiences. We're property services simplified.

Gallery