Order Management Analyst

EXPECTATIONS AND TASKS
The Anaplan Order Management team provides the oversight and global administration of Anaplan sales orders. Whether processing Software as a Service subscription orders, renewals or Professional Services engagements, the order-to-invoice-to-provision process is our daily business. This position is remote-based and reports to the Director of Global Order Management & Provisioning in the Anaplan Commercial Operations organization.

DAILY TASKS

• Review incoming orders (contractual documents, SFDC entries, POs and approvals).
• Process orders in SFDC according to Anaplan Revenue Recognition and Booking policies, external regulatory guidelines and existing internal controls.
• Ensure license entitlement is correctly entered in SFDC to provide accurate order fulfillment.
• Review and approve provisioning and entitlement cases for new and existing customers.
• Process terminations.
• Find creative ways to solve problems.
• Use initiative to drive improvements and best practices within the team.
• Be a dedicated point of contact for internal customers.

WORK EXPERIENCE

• Prior experience in order management or support is strongly preferred.
• Work experience with Subscription and Services contracts in a SaaS environment
• Experienced and comfortable in a fast-paced environment.
• Knowledge of SFDC is an advantage.
  

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree is preferred; focused area of study in business or accounting is preferred.
• 1-3 years professional corporate experience.
• Highly organized, detail-oriented and has an administrative-focused approach to responsibilities.
• Proficient with written and spoken English.
• Good command of MS Office (Excel, Word and Outlook).