Order to Cash Operations Analyst and Order to Cash Operations Senior Analyst

JOB DESCRIPTION

Order to Cash Operations Analyst

• Responsible for activities assigned by the Order to Cash Team Lead
• Perform tasks related to A/R billings, adjustments, write offs, disputes/short-payments/credit,
• Timely research of disputes/short-payments/credits escalated by collections analysts.
• Track and reconcile daily/monthly AR balance
• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
• Generate repayments for erroneous customer payments or overpayments
• Participate in analysis and brainstorming sessions deriving actionable data from quality insights

Order to Cash Operations Senior Analyst

• Understand and perform Order to Cash/Collections Lead role.
• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
• Responsible on overall end to end collection process meeting the monthly collection target
• Ensure that overdue invoices are in acceptable level
• Assist AR processors with questions and problems related day to day transaction processing.
• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period