Job Description
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team customer care is built on trust empathy and a commitment to continuous improvement. Whether guiding customers through life's important moments solving challenges or simplifying processes with innovative technology you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here making a real difference isn't just a goal - it's what we do one conversation at a time.
The Opportunity
Position Summary
The Output Processing Operator is responsible for operating high-speed production equipment and performing computer-based processing for checks statements and special-handling workflows. This hybrid role requires mechanical ability strong technical aptitude high accuracy and effective communication. Position works Mid- shift Monday-Friday 11:00am-7:30pm in a light industrial environment.
Key Responsibilities
Production & Equipment Operation
- Operate high-speed inserters MICR printers check inserters folders and copiers.
- Load materials monitor machine performance and make necessary adjustments.
- Perform routine maintenance (cleaning ink/toner replacement minor troubleshooting).
- Ensure all machine output meets accuracy and quality standards.
Technical & Special Handling Duties
- Process special handling tasks: alternate check processing cancellations matching notarizing and mass certified mail.
- Use computer systems to retrieve jobs verify data process files and resolve workflow issues.
- Maintain accurate electronic logs: check inventories postage reports meter logs presort documentation and reconciliation records.
- Process check and statement files with precise counts and documentation.
Quality Assurance & Compliance
- Perform QA checks on all printed inserted and mailed materials.
- Ensure exact counts for checks statements and mail pieces.
- Complete and maintain USPS-compliant presort and mailing documents.
- Prepare spoiled postage reports meter replenishments and cancellation records.
- Follow all internal controls procedures and regulatory requirements.
Communication Teamwork & Service
- Provide strong customer service to internal and external partners.
- Communicate issues job status and carryover notes clearly.
- Assist in training support peers and seek additional work during slow periods.
- Work collaboratively and maintain a professional environment.
Decision-Making & Problem Resolution
- Make sound operational decisions to meet production commitments.
- Take corrective action on machine or technical issues and escalate when needed.
- Assist in resolving root-cause problems to maintain workflow reliability.
Physical Requirements
- Pushing pulling standing bending and repetitive motion required.
- Lifting between 25 lbs and 50 lbs .
- Classified as light industrial .
Required Qualifications
- Must maintain good attendance.
- Ability to operate high-speed production equipment.
- Strong technical skills and comfort with computer-based workflows.
- High attention to detail and accuracy in counts and documentation.
- Strong communication skills; ability to follow detailed instructions.
Preferred Qualifications
- Ability to operate high-speed production equipment.
- Strong technical skills and comfort with computer-based workflows.
- High attention to detail and accuracy in counts and documentation.
- Strong communication skills; ability to follow detailed instructions.
The expected salary range for this position is $41600 - $42000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401(k) with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program (EAP) and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" Fortune World's 25 Best Workplaces™ as well as the Fortune 100 Best Companies to Work For® MetLife through its subsidiaries and affiliates is one of the world's leading financial services companies; providing insurance annuities employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East.
Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future. United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we're inspired to transform the next century in financial services. At MetLife it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law ("protected characteristics").
If you need an accommodation due to a disability please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Skills Required
- Must maintain good attendance
- Ability to operate high-speed production equipment
- Strong technical skills and comfort with computer-based workflows
- High attention to detail and accuracy in counts and documentation
- Strong communication skills; ability to follow detailed instructions
What the Team is Saying



.png)

What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife making the world a better place is All Together Possible.
Why Work With Us
At MetLife you’ll be working for a company whose purpose is to help customers throughout their life’s journey and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
Gallery
MetLife Teams

MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office Hybrid or Virtual based on the nature of work encouraging new ways of working together










Similar Jobs
MetLife
Claim Review- Life - 17765
MetLife
Consultant
MetLife
AVP Business Controls - Global Business Solutions
MetLife
Output Processing Operator - 17906 - 3rd Shift
Explore More
Date Posted
05/22/2026
Views
0