Partner Executive

Partner Executive

Location:  GA, NC, SC, or VA

Primary Purpose

The TSD (Technology Solutions Distributor) Partner Executive is responsible for implementing a cohesive business development strategy to drive profitable growth through our TSD partner ecosystem. The right candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop existing NICE partnerships.

The TSD Partner Executive will work closely with cross-functional leadership teams to execute on corporate strategy for new growth.  Drive expansion with partners by leveraging expertise and knowledge of cloud service provider platforms, TSDs, cloud and digital transformation, CRM platforms, digital channels, knowledge, RPA and automation, and self-service.  

Major Functions and Core Responsibilities

• Establish and manage relationships inside NICE partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion.
• Develop joint business opportunities and execute development programs for TSD growth.
• Drive adoption and expansion of NICE products and services by leveraging strategic partnerships.
• Exceed quarterly and annual targets for revenue growth, pipeline creation and product/service utilization.
• Serve as the Partner Executive for assigned strategic partners serving as conduit to resources from sales, marketing, R&D, engineering, and leadership to achieve differentiated ecosystem growth.
• Document and present joint business plans for partner’s business goals and objective that align partner company solutions that support their success
• Lead Training and Enablement for partners on NICE company products, services, and Go-To Market
• Monitor and Analyze partner performance to identify, document, and track opportunities for continuous improvement
• Leverage established support and management processes to escalate and resolve partner issues in a timely manner
• Drive partner strategy by thoroughly understanding industry trends, innovation, and market commercials relevant to partner ecosystem.
• Attend and participate in industry and partner events relevant to assigned partners
• Perform other duties as assigned

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Education Requirement 

• Bachelor’s Degree in Business, Sales, or Marketing, or related field or equivalent work experience required.

Experience Requirement 

• 10+ years of technology sales experience.
• 5+ years in partner channel with a proven track record of successfully managing TSD partnerships
• 5+ years previous experience in contact center software or associated industry
• Proven track record of achieving targets and goals
• Enterprise business and financial modeling experience
• Exceptional project management skills
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner
• Strong presentation skills – Must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience
• Analytical and Quantitative abilities required – Must be able to interpret and explain financial and statistical information
• Broad knowledge of Sales and Marketing
• Business development skillsets for pursuing new business opportunities to generate revenue for the company
• Detail oriented, but able to digest the critical elements of a situation
• Ability to multi-task in a challenging environment while maintaining a high level of responsiveness