Partner Launch & Customer Success Lead
Job Description
Team: Business Development
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Partner Launch & Customer Success Lead in France.
This role is focused on driving the successful rollout and long-term adoption of a leading AI-powered fitness solution across enterprise gym networks. You will act as the key link between partnerships, operations, product, and marketing teams, ensuring that signed gym partners transition smoothly into active, engaged users of the platform. The position combines strategic thinking with hands-on execution, requiring you to design scalable systems that enable gym staff to effectively introduce and promote the product to their members. You will play a central role in shaping partner success by building structured onboarding, activation, and performance tracking frameworks. Working in a fast-paced, cross-functional environment, you will continuously refine launch processes to improve adoption and scalability. This is an impactful role for someone passionate about operational excellence, customer success, and digital product activation in the fitness and wellness space.
Accountabilities:
- Own the end-to-end launch process for new enterprise gym partners, ensuring operational readiness, timeline alignment, and cross-team coordination.
- Develop and maintain standardized partner launch playbooks to ensure consistent and scalable rollout across gym networks.
- Design and deliver onboarding and enablement programs for gym trainers and managers, including training sessions, scripts, and activation materials.
- Coordinate in-gym activation initiatives such as QR campaigns, trainer-led demos, and member engagement activities.
- Monitor partner adoption and performance metrics, including member penetration, engagement, and retention trends.
- Build and maintain partner performance dashboards to track rollout progress and success indicators.
- Gather structured feedback from partners and collaborate with product teams to support continuous product improvement.
- Optimize and refine launch and activation processes to support scalable expansion across multi-location gym networks.
- Strong experience in project or operational management with the ability to coordinate multiple stakeholders and workstreams.
- Proven background in managing enterprise clients, strategic partnerships, or multi-location business relationships.
- Ability to design and implement scalable operational frameworks, playbooks, and repeatable processes.
- Strong communication and relationship-building skills with both internal and external stakeholders.
- Analytical mindset with experience tracking performance metrics and driving data-informed improvements.
- Experience working in cross-functional environments involving product, marketing, operations, and engineering teams.
- Exposure to franchise models, multi-site businesses, or distributed operational networks is highly valuable.
- Experience launching or driving adoption of digital products through frontline teams is strongly preferred.
- Background in fitness, wellness, health-tech, or consumer subscription products is a plus.
- Fully remote, flexible working environment across Europe
- Opportunity to shape the partner success engine of a fast-growing AI-driven consumer product
- High-impact role with direct influence on product adoption and customer experience
- Collaborative, cross-functional environment with product, marketing, and operations teams
- Strong ownership and autonomy in designing scalable operational systems
- Opportunity to work in the fitness and wellness innovation space
- Exposure to enterprise partnerships and large-scale rollout programs
- Dynamic startup culture focused on speed, innovation, and measurable impact.
Requirements:
Benefits:
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Date Posted
05/28/2026
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