Partner Success Operations Onboarding Contractor (part-time/ 6 months)

Part-Time • 6-month Contract •  Work from Anywhere in the US 

FreeWill is seeking a Partner Success Operations Onboarding Contractor to configure custom products for FreeWill partners during new customer onboarding. This contract role is part of the Partner Success Operations team, and is critical to a fast and seamless onboarding experience for our nonprofit partners. 

Time commitment is approximately 15 hours per week. Candidates must be available 2-3 hours per day, Monday through Friday, between the hours of 8 am and 6 pm EST. 

FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. Compensation for this role will be $20 per hour. This role is a contract position and is not eligible for benefits. 

• Drive continuous process improvement to achieve and maintain operational excellence for a partner-facing team 
• Collaborate cross-functionally to support a superior partner experience 
• Facilitate smooth milestones along customer journey, including onboarding, renewal, partnership reviews, engagement, strategist transitions, and churn
• Design, build and manage automated workflows, and ensure all critical data is captured 
• Document existing and future operations frameworks; help develop training materials 
• Bring creative solutions to a broad range of operational challenges 

• Provision landing pages in the FreeWill application and upload assets to execute customizations requested by the customer
• Manage incoming product asset forms
• Draft product delivery emails
• Communicate with members of the Partner Success team in addressing missing or unusable assets to ensure onboarding proceeds without delay
• Collaborate with the PS Operations team to implement new features or process improvements
• Act with FreeWill’s values of focus, joy, kindness, and courage

As a venture-backed startup, things move very quickly at FreeWill. As such, we expect the responsibilities for this role may shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment. Additional requirements: 

• Demonstrated enthusiasm for operations. Experience in SaaS implementation/onboarding, CS operations, product operations, or customer success is a plus
• Ability to complete detail-oriented, time-sensitive work with a high degree of accuracy
• Willingness to ask questions and proactively identify errors, inconsistencies, or opportunities for process improvement 
• Ability to work independently and meet deadlines
• Analytical, systems thinker and proactive problem solver
• Ability to learn new tools quickly and independently
• Superior written and verbal communication skills
• Smarts, tenacity, and kindness

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.