Physical Availability (PA) Digital Tool Manager

• Own the digital tools: Be the tool owner for critical Mining Equipment Management (MEM) tools used to track and improve Physical Availability in the field (e.g. Digital Performance Plus (DPP) the Maintenance Strategy Reference Tool (MSR) and the MEM Site Assessment Tool (SAT)).
• Product Strategy & Roadmap: Define and communicate equipment management tool needs and roadmap assuring products support Physical Availability Manager and Mining Equipment Management expert's needs. Serve as a subject matter expert and key liaison to ensure integration of PA tools into corporate IT tool landscape including collaborating with Cat Digital and RPM Global as needed. Investigate opportunities for AI integration and enhancement of current processes.
• Requirement Gathering: Work with Caterpillar region teams Dealers and internal users to collect & prioritize VOC on tool requirements and enhancements.
• Manage Tool Development: Coordinate with IT tool development partners to scope and prioritize tool development / enhancement deliverables and facilitate efficient development cycles.
• Stakeholder Communication: Act as a bridge between senior management stakeholders and the development team gathering and interpreting requirements and communicating development cycle timelines and progress. Educating & influencing business partners on tool capabilities & tool usage. Managing dealer & customer communication (technical & business issues).
• Digital Tool Support: Identify document and resolve tool design reliability and maintenance problems and bugs. Answer tool user support questions and provide guidance and support for tool use.

• Strong accountability teamwork interpersonal and communication skills.
• Proven ability to build trust and foster open communication with stakeholders while consistently setting and managing clear expectations priorities and deadlines.
• Proven project management and change management skills.

• Previous experience in software development / support
• Proven experience leading a technical team while simultaneously managing multiple projects.
• Proficiency in digital product lifecycle management with a focus on maintaining product health ensuring customer satisfaction and driving continuous improvement through data-driven insights and stakeholder collaboration.
• Demonstrated experience supporting digital products post-launch including monitoring performance managing user feedback and coordinating with development teams to implement enhancements and resolve issues.
• Familiarity with mining engineering maintenance planning and dealer operations.

• Medical dental and vision benefits*
• Paid time off plan (Vacation Holidays Volunteer etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What We Do

Cat Digital is the digital and technology arm of Caterpillar Inc. responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide our teams use data technology advanced analytics and AI capabilities to help our customers build a better world.

Why Work With Us

The Cat Digital team is at the forefront of Caterpillar’s evolution. We take pride in solving complex problems by building new systems from the ground up. On our team you’ll leverage data from across our entire enterprise to find solutions that open a new world of possibilities for our customers and dealers. Join us in building a better tomorrow.

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