Planning & Strategy Ops Lead

OVERVIEW

The Data Science and Business Operations (BizOps)  team helps the business make the right decisions, by surfacing opportunities for growth and efficiency, and evaluating the impact of product and policy changes. As we continue to change the future of grocery, we want to make decisions based on data rather than just intuition. Our team helps the company identify key growth and efficiency levers, evaluate our investments, and stay accountable to the customers we serve and retailers we enable.

As a Planning & Strategy Operations Lead, you will be responsible for building, optimizing and scaling programs to strengthen the impact of the team. You will partner with the Data Science and BizOps leadership team as a thought partner to advance the teams’ capabilities. You will also work with other cross-functional VPs to ensure the high expectations of the team are being met. 

ABOUT THE JOB

• Foster a culture of excellence. Identify and actively look for opportunities to recognize excellent contributions within the teams.
• Direct strategic initiatives (e.g., Business / Data Science Reviews, Tech Talks) that improve the cross-functional coordination between DS, BizOps, and key cross-functional partners.
• Be the operations thought partner to the Head of Data Science and BizOps, ensuring that the team’s priorities are aligned with those of the broader company.
• Guide best practices in data and document management, including templates, dashboards, knowledge storage, retention and archiving, and data sharing, ensuring it aligns with broader company information architecture and data storage/privacy guidelines.
• Source, develop and optimize innovative tools and complex processes that enable us to better understand our customers, shoppers, retailers, brand partners
• Manage and help grow the team - including hiring, onboarding, and headcount / budget management.
• Work across teams to manage business rhythm (e.g., creating content for executive / team meetings, driving operating cadence, owning organizational communication / newsletters)
• Plan and coordinate team jams and offsite.

ABOUT YOU

• 4+ years experience working in Operations and / or  Program Management, ideally at marketplace tech company and/or late-stage start-up
• Demonstrated ability to design, implement, and scale programs and best practices that drive business impact.
• Comfortable navigating ambiguity and leading the team towards solutions that strike the balance between creativity, pragmatism, iteration, and scalability.
• Strong roadmapping and prioritization skills; understands how to strategically execute against shifting priorities, while mobilizing the team to do their highest quality work.
• Systems thinker with strong organizational skills and follow-through; effectively executing on the details while understanding the big picture.
• Nurtures strong partnerships with cross-functional stakeholders (e.g., Finance, Engineering, Product) to drive forward the team’s initiatives.
• Leads with and encourages growth and owner mindsets within the team.

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