Platform and Lab Engineer

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

World Wide Technology, Inc. has an opportunity for a Platform and Lab Engineer. As an engineer on the Managed Services Build Team, you will be responsible for collaborating with our ATC engineers, while ultimately owning creation of new labs to support the ever-growing OEM landscape of Managed Services. Self-Learning and at a rapid pace are going to be the norm for you in this role. You will also need to understand and incorporate our myriad of monitoring tools and platforms to provide technical SME expertise to our engineers delivering services to our customers.

Responsibilities:

• Build labs within WWT's ATC (Advanced Technology Center) platform which is vCenter-based and all self-service. Work with other engineering teams so collaboration is a must. Able to understand virtual infrastructure within this platform to build labs with virtual components, hybrid of virtual and physical, and sometimes physical only components.
• Jack-of-all-Trades engineer for Managed Services including but not limited to: SD-Wan, Route/Switch, Unified Communications, Data Center (compute & storage), Cloud Platforms.
• Able to research, configure monitoring of labs, and become SME around OEMs, how to monitor, and tooling used to monitor the myriad of products we support.
• Basic knowledge of monitoring: SNMP Polling / Traps, SysLogs, as well as API (REST) based.
• Coordinate and an Collaborate with other members in a professional, high-performance team.
• Able to be a self-starter / self-organizer as well working with peers.
• Desire for change, learning, and new opportunities; Managed Services moves at the pace of our customers and even faster.
• Ability to do research and discovery around new technology, distill this down into demonstrations / trainings for the rest of the team.
• Able to speak and direct to internal team audiences, higher-level non-technical discussions.
• At times, speak to customers directly as a SME around our systems, integration, and monitoring for specific OEM solutions.
• Provide support for other areas of MS Build: Transition, Life-Cycle Management, Tactical Day-to-Day, Development and Integration as a SME of Monitoring Tools and OEMs.

Qualifications

• BS degree and 5+ years of prior relevant experience
• Must have a strong background in Infrastructural Technologies and Engineering.
• Excellent oral and written communication, product demonstration, customer service, and presentation skills required.
• Intrinsically/self-motivated: must thrive in situations where given autonomy and responsibility to find solutions to problems with limited direction.
• Storytelling skills to share the why and how of what we do.
• Strong presentation skills, comfortable training other teams
• High attention to detail and able to solve complex challenges
• Able to work in a high-performance collaborative team

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program and more!