Portfolio Lead, Client Engagement (Med Comms)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Portfolio Lead, Client Engagement (Med Comms) based in Canada.

This is an exceptional opportunity for an experienced client services leader to oversee a high-value portfolio of medical communications programs within the life sciences industry. You will drive strategic client partnerships, portfolio performance, and operational excellence while collaborating closely with scientific and cross-functional leaders. The role combines executive-level relationship management, financial oversight, and team leadership to deliver impactful Medical Affairs and publications initiatives. You will play a critical role in shaping long-term client success, identifying growth opportunities, and ensuring consistent delivery across multiple accounts. Working in a collaborative, fast-paced environment, you will have the autonomy to influence portfolio strategy while mentoring high-performing teams and contributing to business growth.

• Lead a multi-account client portfolio with responsibility for overall client satisfaction, operational performance, financial results, and delivery excellence.
• Establish consistent portfolio-wide processes and best practices that promote predictable execution and an exceptional client experience.
• Partner closely with scientific leadership to align client strategies, resource planning, delivery priorities, and portfolio objectives.
• Collaborate with project management, scientific, creative, finance, and operational teams to ensure effective coordination across accounts.
• Monitor portfolio health by communicating key performance metrics, risks, opportunities, and strategic recommendations to executive leadership.
• Lead portfolio-level account planning, forecasting, and performance reviews while identifying opportunities for organic account growth.
• Build and maintain trusted relationships with senior client stakeholders, serving as a strategic advisor throughout the engagement lifecycle.
• Participate in executive client meetings, business reviews, and issue resolution, proactively managing escalations and protecting long-term partnerships.
• Oversee portfolio forecasting, revenue delivery, and financial performance while partnering with finance teams to optimize profitability and operational efficiency.
• Coach, mentor, and support Client Engagement leaders by promoting collaboration, resource optimization, professional development, and high-performance team culture.
• Support selected business development initiatives, account expansions, and strategic growth opportunities as business needs evolve.

Requirements:

• Bachelor's degree in Communications, Marketing, Life Sciences, or a related field; an advanced degree is considered an asset.
• 10+ years of experience in client services, medical communications, healthcare communications, or a related agency environment.
• Proven experience leading complex, multi-account client portfolios and managing executive-level client relationships.
• Demonstrated financial leadership with experience in portfolio forecasting, revenue management, and commercial performance.
• Strong understanding of the life sciences, Medical Affairs, publications, and medical communications landscape.
• Experience leading, coaching, and developing senior client engagement professionals.
• Excellent executive communication, stakeholder management, and presentation skills.
• Strong strategic planning, organizational, and operational leadership capabilities.
• Ability to influence cross-functional teams within a highly matrixed organization.
• Excellent judgment, problem-solving, risk management, and decision-making skills.
• Ability to thrive in a dynamic environment while managing multiple priorities and competing business demands.

Benefits:

• Competitive annual salary ranging from CAD $155,000 to $180,000.
• Eligibility for performance-based bonus and incentive programs.
• Comprehensive employee benefits package.
• Fully remote opportunity based in Canada.
• Opportunity to lead a high-profile portfolio within the global life sciences and medical communications industry.
• Collaborative and innovative work environment with strong cross-functional leadership exposure.
• Career growth opportunities within a globally recognized organization.
• Meaningful work supporting scientific communication and healthcare advancement.