Prepress Technical Support SME

DFIN

Prepress Technical Support SME

Posted 9 Hours Ago

Be an Early Applicant

Philadelphia PA USA

Hybrid

Senior level

Fintech • Software

We deliver end-to-end risk and compliance solutions through our software and domain expertise.

The Role

The Prepress Technical Support Specialist is a subject matter expert responsible for prepress systems troubleshooting workflow management and technical support across teams.

Summary Generated by Built In

Join a dynamic team at the pulse of global markets where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client Shareholder and Employee Satisfaction.
Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years we are committed to our employees' total well-being. Enjoy competitive compensation a flexible workplace comprehensive benefits and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
The Prepress Technical Support Specialist serves as a subject matter expert (SME) for prepress applications systems and workflows. This role is responsible for ensuring the stability performance and continuous improvement of prepress technology environments while supporting internal teams offshore partners and external stakeholders. The position plays a critical role in troubleshooting technical issues managing workflow systems supporting production readiness and driving process standardization and efficiency.
Responsibilities:
Prepress Systems & Technical Ownership

Serve as SME for prepress systems including Adobe Creative Suite and PDF tools
Administer and maintain prepress servers (CF10 Asura PitStop) to ensure performance and stability
Optimize automated workflows queues and file processing systems
Lead system upgrades patching and migrations with IT
Test validate and deploy system enhancements

Technical Support & Troubleshooting

Provide technical support to production customer service prepress and offshore teams
Diagnose and resolve workflow file processing and system issues
Troubleshoot prepress hardware and print devices
Investigate defects and support root cause analysis
Support Help Desk escalations

Workflow Automation & File Management

Design and enhance automated preflight and file workflows
Perform preflight checks and quality validation (color overprint/knockout file integrity)
Manage file transfers (SFTP DFIN Workspace vendor integrations)
Coordinate vendor onboarding and system access
Maintain and archive digital assets and native files

System Testing & Continuous Improvement

Conduct UAT for prepress and production systems
Drive workflow optimization system enhancements and process standardization
Partner with IT and cross-functional teams on initiatives
Provide feedback to improve system performance

Training & Collaboration

Develop SOPs and technical documentation
Train global teams on systems and best practices
Represent prepress in cross-functional meetings
Act as liaison between operations IT vendors and production

Operational Support

Provide technical expertise for job engineering and production setup
Support projects and continuous improvement efforts
Provide backup support for PPM functions

Qualifications:
Required

High school diploma or equivalent
5+ years of experience in prepress print production manufacturing operations or technical production support
3+ years of hands-on experience supporting prepress workflows file processing or print production systems
Demonstrated proficiency in Adobe Creative Suite (InDesign Illustrator Photoshop) and PDF tools
2+ years of experience working with preflight software and workflow tools (e.g. PitStop Asura or similar)
Experience managing or supporting automated workflows file processing systems or production queues

Preferred Qualifications

Associate's degree or technical certification in Graphic Communications Print Technology IT Systems or related field
Prior experience onboarding vendors or supporting external system integrations and secure file transfers
Experience developing and delivering technical training or SOP documentation for operations or production teams
Demonstrated experience contributing to continuous improvement initiatives (e.g. workflow optimization defect reduction automation enhancements)
Effective written and verbal communication skills with experience collaborating across 3+ functional groups (e.g. IT production customer service)

It is the policy of Donnelley Financial Solutions to select place and manage all its employees without discrimination based on race color national origin gender age religion actual or perceived disability veteran's status actual or perceived sexual orientation genetic information or any other protected status.
If you are a qualified individual w ith a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] .
At DFIN protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected] . If you ever have doubts about the legitimacy of any communication from us please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status).

Skills Required

5+ years of experience in prepress print production or technical production support
3+ years of hands-on experience supporting prepress workflows or print production systems
Demonstrated proficiency in Adobe Creative Suite and PDF tools
2+ years of experience with preflight software and workflow tools
Experience managing or supporting automated workflows or file processing systems

What the Team is Saying

DFIN Compensation & Benefits Highlights

Healthcare Strength—Core medical dental and vision coverage begins on day one complemented by disability and life insurance plus FSA/HSA options. Feedback suggests the breadth of coverage is competitive and supported by wellness and mental health resources.
Retirement Support—A 401(k) savings plan with company matching is available alongside an employee stock purchase program that offers discounted share ownership. Feedback suggests retirement support is anchored in defined-contribution programs following the wind-down of the legacy pension.
Parental & Family Support—Paid parental leave for both parents adoption assistance return‑to‑work support and paid short‑term disability are part of the offering. Feedback suggests these family-focused policies are a notable strength within the package.

Learn more about DFIN's Compensation & Benefits →

DFIN Insights

What's It Like to Work at DFIN? DFIN Culture & Values DFIN Career Growth & Development What's the Work-Life Balance Like at DFIN? DFIN Leadership & Management DFIN Company Growth Stability & Outlook

View all jobs at DFIN

View DFIN Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Chicago IL

1750 Employees

Year Founded: 2016

What We Do

DFIN is a leading global risk and compliance solutions company. We provide domain expertise software and data analytics for every stage of our clients’ business and investment lifecycles. Markets fluctuate regulations evolve technology advances and through it all DFIN delivers confidence with the right solutions in moments that matter.

Why Work With Us

DFIN is shaping global markets and is an environment where you can bring your whole self to work and do your best work every day. We are a values-based culture in which you can build a rewarding career.