Principal Analyst, People Experience Operations

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
We're looking for a Principal Analyst to help Heads of HR and other leaders drive the scope and scale of PX (HR) operations (HR Shared Services) for greater People operational efficiency and strategic impact by enhancing User Experience.
We are specifically looking for someone to join our team who can enable scale within HR operations topics--setting HR operations strategy, evolving HR operations operating models, understanding talent and technology needs.
Responsibilities

• Maintain human resources information, audit data, and propose business process improvements and automation
• Analyze current processes, policies, and workflows to identify opportunities for improvement, and implement solutions.
• Partner on the development and administration of People programs, policies, practices, and procedures
• Improve operational efficiency by identifying system challenges and implementing procedures and processes to overcome them
• Proactively identify opportunities and assess improvements to the employee experience and partner with the HR team to develop and implement innovative and lasting solutions
• Document and implement data workflows, process maps, etc. as required
• Partner with stakeholders to understand requirements for report requests, understand data structures, availability, and reporting limitations
• Develop and validate reports for various business partners and stakeholders
• Provide ad-hoc or special project data analysis to business
• Help rapidly expand the HR operations and HR operational excellence expertise domain for a high-growth practice area and engaged team

Qualifications

• Bachelor's degree in related field, Masters preferred
• 8-10 years of experience in HR operations or professional services / advisory roles in a business environment
• Deep understanding of HR operations and HR operational excellence to include the market, vendors, products and client strategies
• Experience in designing and implementing HR operations either in individual organizations or in a professional services / advisory capacity
• Knowledge and experience working with HR operations technologies such as Workday and ServiceNow
• Strong writing skills, and ability to take feedback and provide peer review to others
• Demonstrated ability to work in a self-motivated manner but within a collaborative team environment.
• Strong communicator who can explain complex concepts both concisely and simply to senior People leaders
• Strong willingness to challenge conventional norms and views, persistence and intellectual curiosity to evaluate leading approaches

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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