Principal, Change Management (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Principal of Change Management is responsible for managing the change roadmap required to execute Availity’s large scale internal and external strategic initiatives. These large projects often affect hundreds of internal and external stakeholders. This will require evaluating the resourcing required to execute the change and the change readiness of the team. It will also require supporting the planning, training and adoption associated with these large-scale projects. They will play a pivotal role in minimizing disruption, engaging stakeholders, and driving adoption of new processes, systems, or structures across the organization.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Enjoy driving change management for a company that is focused on innovation and transformation
• Thrive in an environment where you will get to work on a variety of large-scale projects that have high visibility across the organization
• Be a change agent where you will have the opportunity to build out a new program for Availity

To be qualified for this position you:

• Bachelor's or Master’s degree in Organizational Development, Business Administration, or related field.
• 10+ years of experience in change management, with a proven track record of leading large-scale change initiatives.
• Certification in change management methodologies a plus (e.g., Prosci, ADKAR, or similar frameworks).
• Strong leadership, communication, and interpersonal skills.
• Experience in stakeholder management, including C-suite and executive-level engagement.
• Ability to manage multiple projects simultaneously and work well under pressure.
• Strong analytical and problem-solving skills.
• Experience with change impact assessments, organizational readiness, and business process improvement.
• Experience leading change initiatives in Agile or Lean environments.

You will set yourself apart with:

• Big 4 Consulting Experience
• Healthcare Technology
• Experience working in a start-up environment

You will be:

• Establish change management strategies for internal and external stakeholders including required resourcing to support change management, training, adoption metrics, etc.
• Partner with Availity marketing & communications team to support communications across change management initiatives (e.g., specific themes to emphasize, milestones)
• Work collaboratively and cross-functionally with leaders across the enterprise to support large scale strategic projects
• Able to act independently as a member of the Enterprise PMO team assisting with internal, cross-functional engagements.
• Work with growth, marketing, product, finance to understand potential risks and pain points that can be addressed through change management
• Coach internal stakeholders include project managers, engineering managers, and product managers on strategies to manage complex change
• Codify approaches and insights to develop replicable playbooks to manage
• Build capabilities across the organization to support continued independent execution of strategic initiative
• Change Strategy & Planning:
  • Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
  • Assess organizational readiness and capacity for change.
  • Identify risks and develop mitigation strategies to address barriers to change.
• Leadership & Stakeholder Engagement:
  • Collaborate with executive leadership to drive the change agenda, providing advice on best practices for managing change.
  • Engage and align stakeholders at all levels of the organization, ensuring their involvement and commitment to the change.
  • Facilitate communication and collaboration between project teams and stakeholders.
• Change Impact & Assessment:
  • Conduct impact analyses to determine the effects of changes on business processes, employees, and customers.
  • Create detailed change impact assessments and recommend strategies to address gaps and challenges.
  • Track progress and assess the effectiveness of change efforts, making necessary adjustments.
• Change Execution & Monitoring:
  • Oversee the execution of change initiatives, ensuring alignment with project goals and timelines.
  • Implement change interventions and initiatives to facilitate smooth transitions.
  • Monitor the adoption of changes and adjust strategies based on feedback and performance metrics.
• Risk Management:
  • Identify and address potential resistance to change and develop strategies to overcome it.
  • Proactively manage change-related risks and issues, escalating where appropriate.
• Post-Implementation Review:
  • Assess the success of change initiatives post-implementation and make recommendations for continuous improvement.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Video Interview with Vice President, Strategic Operations & Delivery
• Video Interview with COO

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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