Job Description
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation Cloud Migration and DevOps Modernization. Notable customers include GE Cisco Genentech Electronic Arts Cox Automotive Netflix Shopify Zoom DoorDash Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development IT Customer Service Security and other teams across the organization.
As a Principal Enablement Program Manager you will be a strategic leader within our GTM Enablement organization driving transformational multi-modal enablement programs that span global sales customer success partners and technical audiences. You will architect and scale enablement initiatives that directly impact revenue attainment customer adoption partner growth and organizational productivity across all segments and geographies.
You are an exceptional cross-functional leader who builds trusted partnerships to deliver world-class enablement that drives measurable business impact. With deep expertise in technical certification partner enablement and customer education at scale you design programs that transform behaviors accelerate performance and deliver ROI—not just training. You excel at translating complex technical concepts into compelling learning experiences leveraging data and AI to continuously optimize effectiveness and maintaining strategic vision while executing complex multi-stakeholder initiatives.
Key Responsibilities:Strategic Business Partner:- Serve as a trusted advisor to Sales Customer Success Partner and Product leadership aligning enablement strategy with business priorities and revenue objectives.
- Build and execute partner enablement frameworks that accelerate partner onboarding competency development and co-selling effectiveness at scale.
- Design build and scale enablement programs across sales customer partner and technical audiences using diverse delivery methods (live virtual self-paced digital in-person workshops certifications etc.) that drive product adoption reduce time-to-value and support expansion opportunities.
- Own end-to-end program roadmaps project plans stakeholder management and cross-functional coordination.
- Maintain clear documentation intake processes and governance frameworks.
- Develop and manage comprehensive technical certification programs that validate competency drive adoption and differentiate our go-to-market motion.
- Leverage AI tools and technologies to enhance instructional design personalize learning experiences automate content creation and improve program management efficiency.
- Define success metrics build reporting frameworks and continuously measure program effectiveness.
- Use analytics to optimize content identify gaps and demonstrate ROI.
- Stay current on enablement best practices emerging technologies (especially AI in learning) and industry trends. Bring innovative approaches to our enablement practice.
- 8+ years of related experience leading programs in enablement sales customer success learning & development or related GTM roles.
- 5+ years of experience leading multi-modal enablement programs across diverse global audiences (sales customers partners technical).
- Proven track record designing and delivering technical certification programs at-scale to validate both internal and external mastery with our product.
- Demonstrated experience building and executing partner enablement programs that drive measurable business outcomes (e.g. in-region enablement and playbooks for partner sellers).
- Experience creating customer enablement and education programs that accelerate product/services adoption and expansion.
- 2+ years of hands-on experience using AI tools for instructional design content creation and/or program management.
- Experience with Salesforce enablement platforms (Seismic Highspot etc.) and LMS technologies to track KPIs performance and manage content consumption.
- Strong knowledge of sales methodologies (MEDDPICC Value Selling Challenger etc.) and demonstrated ability to train/coach others.
- Strong understanding of SaaS business models sales processes and customer journey.
- Bachelor's degree or higher in Education. Master's Degree in Education highly preferred.
- Ability to travel up to 20% (primarily North America occasionally international).
- Advanced proficiency with AI tools for instructional design (ChatGPT generative AI platforms Synthesia) content creation personalization and analytics.
- Experience building competency models assessment strategies badging/credentialing programs and certification governance.
- Experience with customer academies adoption programs community building and customer marketing.
- Deep expertise in adult learning theory design thinking learning experience design and multiple instructional modalities.
- Exceptional written verbal and presentation skills. Ability to influence and inspire audiences from individual contributors to executives.
- Proficiency with Asana Wrike Monday.com Smartsheet or similar project management platforms.
The base salary range for this position is 156400 - 261800 USD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
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Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.
How we work
Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Top Skills
What the Team is Saying
What We Do
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.
Why Work With Us
PagerDuty offers a hybrid flexible environment where ambition thrives. We champion innovation learning and growth through our core values: Champion the Customer Take the Lead Run Together Ack & Own and Bring Your Self. Join us!
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PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a hybrid flexible workplace while also providing ample opportunities for connection in-person and virtually with your colleagues.
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