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Hiring Remotely in CO USA
Remote or Hybrid
130K-150K Annually
Senior level
Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing
Enabling Digital Transformation in Engineering Organizations
The Role
Lead IT Service Management and End-User Computing operations manage ITSM/Service Desk team and managed services partners own Microsoft 365 Entra ID Intune Jamf ServiceNow Jira and Amazon Connect platforms drive automation and AI-assisted service delivery oversee vendor/licensing/telephony and improve operational efficiency and employee technology experience.
Summary Generated by Built In
Principal IT Service Management & End-User Computing
Location
Reports To
Position Summary
Accuris is seeking a Principal IT Service Management & End-User Computing to lead our IT Service Management function and end-user computing environment. This role is responsible for service delivery managed services partner oversight and administration of our Microsoft 365 Entra ID Intune and Jamf platforms.
The ideal candidate is a hands-on technology leader who can drive operational excellence improve user experience and scale IT services across a global organization. This individual will serve as a trusted partner to IT leadership own critical operational processes and help shape the future of our end-user technology strategy.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Why Join Accuris
Accuris is the engineering intelligence company helping organizations make better engineering and business decisions through trusted data standards supply chain intelligence and connected workflows. You will join a high-impact Enterprise Technology & AI organization responsible for the platforms and services that power our global business.
Compensation & Benefits
Accuris anticipates the base salary range for this position to be $130000 - $150000 annually. Final compensation will be determined based on geographic location experience skills and qualifications.
In addition to base salary this position is eligible to participate in an annual incentive plan. Accuris also offers a comprehensive benefits package. For additional information regarding benefits please contact the recruiter assigned to this role.
About Accuris
We provide the world's engineers mission-critical intelligence safeguarding the technology of today and enabling the breakthroughs of tomorrow.
Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows enabling engineers to work smarter stay compliant and innovate faster.
Behind every world-changing innovation there's Accuris-the most trusted intelligence platform for engineers.
Learn more at www.accuristech.com .
Equal Employment Opportunity
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.
This policy applies to all aspects of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
#BI-Hybrid
Location
- Hybrid - Denver CO (HQ preferred)
- Remote U.S. considered
Reports To
- VP / Senior Director Information Technology
Position Summary
Accuris is seeking a Principal IT Service Management & End-User Computing to lead our IT Service Management function and end-user computing environment. This role is responsible for service delivery managed services partner oversight and administration of our Microsoft 365 Entra ID Intune and Jamf platforms.
The ideal candidate is a hands-on technology leader who can drive operational excellence improve user experience and scale IT services across a global organization. This individual will serve as a trusted partner to IT leadership own critical operational processes and help shape the future of our end-user technology strategy.
Key Responsibilities
- Lead IT Service Management operations including incident request change problem asset and service delivery management.
- Manage and develop the ITSM and Service Desk team.
- Own and optimize ServiceNow Jira and Amazon Connect platforms.
- Serve as the primary operational owner of our managed services partner relationship driving accountability service quality and performance against SLAs.
- Own the Microsoft 365 environment including Exchange Online Teams SharePoint OneDrive Purview and Copilot.
- Lead identity and endpoint management through Microsoft Entra ID Intune and Jamf.
- Drive automation self-service capabilities and AI-assisted service delivery initiatives.
- Partner with Security Enterprise Applications Data & Analytics and business stakeholders to deliver reliable scalable technology services.
- Oversee software licensing vendor management telephony operations and end-user computing support across global locations.
- Identify opportunities to improve operational efficiency reduce costs and enhance the employee technology experience.
Required Qualifications
- 5+ years of progressive IT operations experience including leadership responsibilities.
- Experience leading IT Service Management and End-User Computing functions.
- Experience managing enterprise managed services providers and vendor relationships.
- Strong hands-on expertise with:
- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Jamf Pro
- ServiceNow
- Atlassian Jira
- Amazon Connect
- Experience with automation technologies such as PowerShell Power Automate ServiceNow Flow Designer or similar tools.
- Understanding of networking fundamentals including DNS DHCP VPN wireless networking and endpoint management.
- Strong communication stakeholder management vendor management and problem-solving skills.
Preferred Qualifications
- Experience with Identity Governance endpoint security and AI-enabled IT operations.
- Experience supporting global and hybrid work environments.
- ITIL Microsoft Jamf CompTIA or related industry certifications.
Why Join Accuris
Accuris is the engineering intelligence company helping organizations make better engineering and business decisions through trusted data standards supply chain intelligence and connected workflows. You will join a high-impact Enterprise Technology & AI organization responsible for the platforms and services that power our global business.
Compensation & Benefits
Accuris anticipates the base salary range for this position to be $130000 - $150000 annually. Final compensation will be determined based on geographic location experience skills and qualifications.
In addition to base salary this position is eligible to participate in an annual incentive plan. Accuris also offers a comprehensive benefits package. For additional information regarding benefits please contact the recruiter assigned to this role.
About Accuris
We provide the world's engineers mission-critical intelligence safeguarding the technology of today and enabling the breakthroughs of tomorrow.
Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows enabling engineers to work smarter stay compliant and innovate faster.
Behind every world-changing innovation there's Accuris-the most trusted intelligence platform for engineers.
Learn more at www.accuristech.com .
Equal Employment Opportunity
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.
This policy applies to all aspects of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
#BI-Hybrid
Skills Required
- 5+ years of progressive IT operations experience including leadership responsibilities.
- Experience leading IT Service Management and End-User Computing functions.
- Experience managing enterprise managed services providers and vendor relationships.
- Hands-on expertise with Microsoft 365 (Exchange Online Teams SharePoint OneDrive Purview Copilot).
- Hands-on expertise with Microsoft Entra ID (Azure AD).
- Hands-on expertise with Microsoft Intune.
- Hands-on expertise with Jamf Pro.
- Hands-on expertise with ServiceNow.
- Hands-on expertise with Atlassian Jira.
- Hands-on expertise with Amazon Connect.
- Experience with automation technologies such as PowerShell Power Automate ServiceNow Flow Designer or similar tools.
- Understanding of networking fundamentals including DNS DHCP VPN wireless networking and endpoint management.
- Strong communication stakeholder management vendor management and problem-solving skills.
- Experience with Identity Governance endpoint security and AI-enabled IT operations.
- Experience supporting global and hybrid work environments.
- ITIL Microsoft Jamf CompTIA or related industry certifications.
What the Team is Saying
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Accuris Compensation & Benefits Highlights
- Retirement Support—Feedback suggests the 401(k) includes immediate vesting with a strong company match making retirement benefits a notable strength. This is described as a standout element of the package.
- Leave & Time Off Breadth—Feedback suggests an unlimited or flexible PTO policy and paid holidays provide generous time-away options. This breadth of leave is viewed as a quality-of-life strength.
- Healthcare Strength—Feedback suggests medical and dental coverage are solid and are sometimes complemented by HSA contributions. Together these elements create a strong baseline for core health needs.
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The Company
HQ: Denver CO
1000 Employees
Year Founded: 2023
What We Do
Accuris empowers the next generation of engineers to solve tomorrow’s problems today. Our combination of trusted data insights and innovative technology solutions enable business and technical leaders to transform their workflows and make decisions with conviction - bringing their dreams to life in faster smarter and cleaner ways.
Why Work With Us
We’re a global team that strives to think differently – combining the knowledge and resources of an established company with the bold nature of a startup. If you’re eager to make a lasting impact to discover and bring to life new value and opportunities and have a bias toward action and learning you’re in the right place.
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Accuris Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site: 3 days a week
HQAccuris Denver Office
China office
Malaysia office: Penang
Ann Arbor Michigan Office
Bracknell UK Office
Gdansk Poland Office
India Office: Gurgaon
Malaysia Office: Kuala Lumpur
Tokyo Japan Office
India Offices: Bangalore
Learn more
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