Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy. At the center of this vision is Toast IQ: a single unified assistant that orchestrates specialized agents across the Toast ecosystem. The Agent Platform makes this possible.
About the Role
As Principal Product Manager Agent Platform you will define and scale the foundational platform that powers AI agents across Toast. This includes orchestration tool integration governance evaluation and observability. Your mission will be to make it easy for every product team at Toast to build launch and monitor high-quality AI agents while ensuring Toast IQ delivers a seamless consistent and trustworthy experience. This is a deeply technical high-leverage platform role with impact across all of Toast’s products.
A day in the life (Responsibilities)
- Define the long-term vision and roadmap for the Agent Platform the shared orchestration and tooling layer for all Toast agents
- Build the platform capabilities that enable agent-to-agent collaboration subagent routing (A2A) shared memory and unified voice/tone
- Establish standards and systems for MCP tool development entitlement controls and tool orchestration
- Own evaluation observability and monitoring frameworks including instrumentation tracing eval pipelines and production quality standards
- Enable teams across Toast to easily build and integrate agents
- Work with customers to understand AI quality
- Partner deeply with Engineering AI/ML design and domain product teams to evolve platform capabilities as AI use cases expand
What you'll need to thrive (Requirements)
- 8+ years of product management experience including significant ownership of technical platform or infrastructure products
- Deep familiarity with LLM systems agent architectures tool calling patterns or AI evaluation frameworks
- Strong technical fluency: comfortable discussing APIs orchestration layers memory systems protocols (e.g. A2A/MCP) and observability tooling
- Experience building developer-facing platforms or enablement systems used by multiple teams
- Proven ability to define and own quality standards and operationalize monitoring for complex systems in production
- Strong systems thinking and ability to balance short-term enablement with long-term architectural integrity
- Embrace and advocate for the use of AI tools to accelerate product discovery streamline execution and explore new product experiences - helping shape how we build and what we build.
AI at Toast
At Toast one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic location. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredient—when they thrive we thrive. The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact [email protected].
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For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- 8+ years of product management experience
- Significant ownership of technical platform or infrastructure products
- Deep familiarity with LLM systems and AI evaluation frameworks
- Strong technical fluency discussing APIs and orchestration layers
- Experience building developer-facing platforms
- Ability to define quality standards for complex systems in production
- Strong systems thinking and architectural integrity skills
- Advocacy for using AI tools in product development
What the Team is Saying
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Toast Compensation & Benefits Highlights
- Parental & Family Support—Paid parental/family/medical leave is extensive featuring 16 weeks for all parents with additional time for birthing parents alongside fertility guidance/stipends and subsidized backup child/adult care.
- Leave & Time Off Breadth—Flexible PTO paid company holidays and a paid sabbatical available after five years expand rest options and long‑term renewal.
- Wellbeing & Lifestyle Benefits—No‑cost therapy and coaching a wellness stipend financial education work‑enablement and professional development stipends donation matching and preferred pet‑insurance pricing support holistic wellbeing.
Toast Insights
What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business including point of sale payments supplier management digital ordering and delivery marketing and loyalty and team management. By serving as the restaurant operating system across dine-in takeout and delivery channels Toast helps restaurants increase revenue streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free
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Toast Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
05/20/2026
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