Principal Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Product Manager based in India.

This is a senior product leadership role focused on shaping and delivering customer communication experiences within a fast-paced fintech environment. You will define product vision, strategy, and OKRs while driving execution across engineering, design, data, and machine learning teams. The role requires balancing strategic thinking with hands-on delivery, ensuring that customer communication products meaningfully improve financial outcomes for users. You will work across complex, regulated systems, building omni-channel communication solutions that include SMS, email, push, voice, and more. A strong emphasis is placed on data-driven decision-making, customer empathy, and cross-functional alignment. This is a high-impact position where your decisions directly influence product performance, user trust, and financial well-being outcomes.

• Define and own product strategy, roadmap, and OKRs for customer communication products within the lending and financial services domain.
• Lead cross-functional execution with engineering, design, ML, analytics, and business teams to deliver scalable and impactful product solutions.
• Develop deep customer understanding through research, feedback loops, and data analysis to continuously improve user experience and outcomes.
• Drive data-informed decision-making using experimentation, metrics tracking, and performance analysis to optimize product KPIs.
• Lead the development and launch of new communication features across omni-channel platforms including SMS, email, push, voice, and letter.
• Collaborate closely with compliance, legal, and risk teams to ensure products meet regulatory and industry standards.
• Own financial planning aspects including budgeting, forecasting, and tracking product performance against business goals.
• Communicate product vision, progress, and priorities clearly to executives and cross-functional stakeholders.

Requirements:

• 12+ years of total professional experience, including 7–10+ years in product management roles within high-growth environments.
• Strong background in fintech, financial services, challenger banking, or similarly regulated industries is highly preferred.
• Proven ability to define product strategy, drive execution, and deliver measurable business impact in complex environments.
• Strong customer-centric mindset with a focus on improving financial health and user outcomes.
• Excellent analytical and problem-solving skills with experience in data-driven decision-making, experimentation, and KPI ownership.
• Strong communication and stakeholder management skills with experience aligning diverse cross-functional teams.
• Hands-on experience working with omni-channel communication systems is highly desirable.
• Familiarity with SQL, regulatory product environments, or global/multi-market teams is a plus.
• Strong execution mindset with the ability to remove blockers and drive delivery in fast-moving environments.

Benefits:

• Competitive compensation package aligned with senior leadership roles in fintech.
• Opportunity to work on mission-driven products improving financial health for underserved users.
• Remote-first work environment with flexibility to collaborate across global teams.
• High-impact leadership role with ownership over core product strategy and roadmap.
• Exposure to advanced technologies including data, ML-driven systems, and communication platforms.
• Inclusive and diverse workplace culture focused on equity, belonging, and collaboration.
• Opportunity to work in a fast-growing, innovation-driven financial services organization.
• Strong focus on professional growth, autonomy, and cross-functional leadership experience.