Principal Product Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Manager in United States.

This role offers a unique opportunity to shape the future of AI-driven customer service by defining product and AI strategy at the enterprise level. You will lead complex, multi-team initiatives that translate cutting-edge AI capabilities into impactful products used by Fortune 500 companies. The position requires strategic vision, technical fluency in AI/ML, and strong execution skills, balancing long-term innovation with measurable business outcomes. You will collaborate closely with engineering, design, AI research, and go-to-market teams while engaging directly with customers to ensure products deliver maximum value. This is a high-visibility role for someone who thrives in fast-evolving technology spaces and wants to drive enterprise-scale transformation.

• Define and execute multi-team product and AI strategies, guiding the long-term vision for autonomous customer service solutions
• Stay at the forefront of AI technologies, including LLMs, voice AI, evaluation frameworks, and agentic architectures, and advise on build, partner, or integration strategies
• Lead cross-functional initiatives from conception through execution, collaborating with engineering, AI/ML, design, and go-to-market teams
• Conduct customer and market research, engaging directly with clients and industry leaders to inform strategic product decisions
• Establish and monitor company-wide product metrics such as accuracy, containment, task success, latency, CSAT, and cost efficiency
• Communicate vision and product strategy clearly across teams, executives, customers, and board-level audiences
• Mentor and elevate product management talent, driving hiring, coaching, and development of senior team members

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Requirements

• 8+ years of product management experience, including AI/ML, voice AI, conversational AI, or technically complex enterprise platforms
• Deep technical fluency in AI/ML, with understanding of LLMs, model capabilities, architecture decisions, and AI agent development; experience with prompt engineering, RAG, or fine-tuning a plus
• Proven ability to lead large, ambiguous, cross-functional initiatives and deliver measurable results
• Demonstrated success building AI-powered products shipped to production with tangible enterprise value
• Exceptional communication and storytelling skills for diverse audiences, including executives and enterprise clients
• Strong quantitative skills and experience defining metrics, analyzing data, and publishing dashboards
• Experience engaging directly with customers to translate insights into product strategy
• Ability to thrive in fast-paced, evolving environments where technology and customer needs rapidly change
• Nice to have: experience with voice AI, speech recognition, real-time conversational systems, contact center technology, B2B SaaS, coding proficiency, or MBA

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Benefits

• Competitive salary with compensation aligned to impact and performance
• Equity ownership opportunities in a fast-growing AI company
• Comprehensive health and wellness benefits, including medical, dental, vision, and mental health support
• Flexible time off, paid sabbatical after 5 years, and remote-first work environment
• Professional development stipend for learning, conferences, and skill growth
• Company-wide offsites and team gatherings to foster connection and culture
• Opportunity to work at the forefront of AI innovation and enterprise-scale product development