Principal Security Product Manager | Identity and Access Management (IAM)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow— helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

About the Team
The ServiceNow Security Identity and Access Management organization builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees systems and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built tested and delivered. 

We manage enterprise-scale Identity Platforms ServiceNow integrations and Privileged Access Management across global and regulated environments and are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence.

We are looking for a Principal Product Manager to establish one coherent product strategy across a fragmented identity and access portfolio translate customer zero experience into a unified roadmap that consolidates governance narratives clarify platform positioning and integration paths and elevate PM and cross-functional teams across the organization.

What you'll do

• Establish the unified product strategy and roadmap that consolidates fragmented positioning across the portfolio 
• Translate Customer Zero experience into validated customer priorities and integrated solution architecture 
• Define and communicate the unified narrative that clarifies each product's role and integration paths 
• Align engineering design and architecture teams across the portfolio to shared customer-success priorities 
• Create and run cross-product working groups to remove blockers and accelerate customer-critical integrations 
• Build customer proof points and competitive positioning stories that strengthen bundled-solution selling 
• Define the security strategy and roadmap ensuring it addresses regulated-industry requirements and customer needs 
• Establish intake and governance over demand and development to ensure portfolio alignment 
• Drive measurable outcomes on NRR deployment timelines (6+ months to 3–4 months) and competitive wins 
• Scale the PM organization through mentorship and hands-on customer and market engagement
• To be successful in this role you have
• Experience leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving—including using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry
• 15+ years of software product management experience
• 15+ years of business process management process engineering and executing process improvements
• 5+ years of Security or Risk experience with strong technical depth
• Or similar experience with education
   

We are looking for someone who:

• Has a mind for seeking out problems to solve defining solutions and driving the work to deliver those solutions. 
• Is proficient in planning communication and presentation skills and the capability to listen and influence. 
• Has the ability to understand and explain complex technical concepts to both technical and non-technical audiences. 
• Excellent interpersonal skills proven track record of building strong relationships and establishing credibility at all levels of the organization. 
• Is a smart enthusiastic creative leader who can look beyond today's problems to find tomorrow's solutions. 
• Has significant defining and capturing product requirements and transforming them into a product roadmap 
• Has experience managing or developing AI solutions 
• Is deeply committed to delivering the best solution for their customers and has a track record in building customer relationships and delivering customer-centric solutions 
• Is skilled at driving solution development with an eye on the big-picture strategy  
• Is passionate about defining and reporting on critical metrics that are meaningful to various audiences

#SecurityJobs
 

For positions in this location we offer a base pay of $221200 - $387100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

Gallery