Principal Solutions Architect

As a Principal Solutions Architect in GitLab’s global Solutions Architecture Center of Excellence you’ll be the trusted technical advisor and pre-sales partner who helps customers unlock the full value of GitLab’s AI-powered DevSecOps platform. You will solve complex challenges across the software lifecycle by connecting GitLab AI agents security and cloud-native capabilities to real business outcomes guiding customers through digital transformation and modern software delivery. Reporting into the Senior Director and acting as the AI subject matter expert on a team of specialists you’ll own technical strategy for strategic accounts lead value stream and Proof of Value (PoV) engagements and serve as the technical “CTO” for your accounts. In your first year you’ll be focused on driving successful platform evaluations and adoption as part of the pre-sales process shaping AI-led solution architectures influencing product direction with field feedback and creating reusable assets and providing thought leadership for raising GitLab’s technical bar globally.

• Lead technical discovery architecture design demos and end-to-end evaluations (POC/POV) to validate GitLab as the preferred agentic AI-powered DevSecOps platform for prospects and customers.
• Drive AI-focused solution strategy as the team’s AI subject matter expert including competitive positioning and business value justifications.
• Own the technical strategy and influence Customer Success Plans for assigned accounts acting as the “technical CTO” to guide multi-team multi-year transformation initiatives across the DevSecOps lifecycle.
• Collaborate with Sales Customer Success Product Management Engineering and Marketing to shape account strategies inform territory planning and ensure successful platform adoption.
• Provide advanced technical guidance during the pre-sales cycle including tender and audit support workshop design and solving complex integration and implementation challenges.
• Serve as the voice of the customer by translating real-world feedback into product requirements documentation improvements and roadmap input especially for AI security and platform capabilities.
• Create and share reusable technical assets such as reference architectures working examples best practice guides and internal enablement content to scale impact across regions.
• Mentor other Solutions Architects contribute to global initiatives for the Center of Excellence and act as an external industry authority through thought leadership standards participation and ecosystem relationships.

• Expert resonance for the most strategic aspects of GitLab’s product and customer personas while empowering the field with domain knowledge.
• Deep hands-on expertise with AI such as designing or implementing AI-powered solutions advising on AI adoption or acting as an AI subject matter expert for customers or internal teams.
• Experience in technical pre-sales software consulting or similar roles where you connect complex technology to business outcomes.
• Practical background in modern software development or operations including CI/CD DevSecOps practices and related tooling.
• Knowledge of cloud computing concepts and architectures and how cloud services integrate into secure scalable application delivery.
• Ability to design and explain technical architectures that span multiple teams and phases of the software lifecycle from planning through monitoring.
• Skill in leading technical evaluations and workshops (for example proofs of value or solution design sessions) with diverse stakeholders from engineers to executives.
• Strong communication relationship-building and stakeholder management skills with the ability to act as a trusted advisor and customer advocate across sales product and engineering teams.
• Openness to learning and growth with experience building new skills over time; candidates with transferable experience in adjacent domains (for example security data or cloud architecture) are encouraged to apply.

This role sits within GitLab’s global Solutions Architecture Center of Excellence our distributed team of subject matter experts focused on AI application security and monetization. Our mission is to accelerate GitLab’s market leadership by helping shape how customers adopt GitLab and partnering with Sales Product and Engineering to drive successful platform outcomes. We collaborate asynchronously across regions sharing best practices reusable assets and field insights that influence product direction and go-to-market motions. As an AI-focused Solutions Architect on our team you’ll help tackle complex customer challenges around AI adoption security and value realization while contributing to the technical standards frameworks and thought leadership that support GitLab’s most strategic accounts.

What We Do

GitLab is an open core software company that develops the most comprehensive DevSecOps Platform used by more than 100000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best.

Why Work With Us

We’ve got big ambitions to make GitLab the most comprehensive AI-powered DevSecOps platform and need skilled contributors to get us there. At GitLab your contributions shape the future of software development at a time when AI is changing the way software is built. Together we're building the most comprehensive AI-powered DevSecOps platform.

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