Principal UX Architect

As a Principal UX Architect, you’ll deliver mission critical services that improve the quality of the experience for all the federal government’s customers with the goal to make an impact across the federal government. The team in which this role will operate is responsible for supporting USCIS fulfill its critical mission providing legal paths to citizenship. .

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. 

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! 

What you'll do:

• Apply your passion for mission, craft, and delivery to guide research and design processes, mentor talented team members, and collaborate with leaders across product, development, and engineering teams to create trustworthy and equitable experiences.
• Cultivate a human-centered culture across all work streams and be a guiding force for the cross-functional teams.
• Serve as a trusted Subject Matter Expert within MetroStar and help grow the company’s internal experience design capabilities.
• Identify and set product/service strategy, envision complex UX ecosystems and inspire teams to push the boundaries of the “status quo.”
• Formulate and socialize a clear vision of the future of federal service design and have the courage to challenge the traditional role of designers in IT teams.
• Understand the connection between human-factors psychology, user interface design, technology, and customer experience.
• Facilitate difficult discussions about priorities and effectively improve trust between people and federal services.

What you need to succeed:

• 8+ years of digital service experience using human-centered design approaches to deliver large, complex, and interconnected experiences.
• Strong leadership and management skills, with the ability to motivate and guide a team of designers.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Thought leadership skills in the UX, CX, HCD, UI design, research and strategy spaces.
• Bachelor's degree in design or a related field, or equivalent work experience.
• The ability to obtain and maintain a DHS Suitability clearance.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades. 

Don’t meet every single requirement?   

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team 

What we want you to know: 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems. 

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