Principcal Product Manager

At Hiya we’re making business calls more trusted useful and effective.

Voice remains one of the most important ways businesses communicate with their customers but the value of a call depends on trust. When customers do not recognize who is calling or why important conversations are missed customer relationships suffer and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence and customers can answer with confidence. Our products support branded business calling trusted caller identity call performance insights customer engagement and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

We’re looking for a Product Manager to help grow and improve Hiya’s enterprise products for trusted business calling.

This role may span customer activation product adoption branded calling experiences trusted business calls analytics reporting customer workflows platform capabilities and other product areas that help businesses get measurable value from Hiya.

The ideal candidate is commercially minded customer-obsessed analytically strong and comfortable working across product engineering sales customer success operations marketing business development and external partners. You should be able to understand customer needs deeply create structure in ambiguous areas evaluate product and business tradeoffs and drive work across boundaries to achieve outcomes.

We expect the person in this role to use AI tools to work faster and smarter bring a builder mindset when useful and stay focused on shipping products that create customer and business impact.

• Build a deep understanding of how SMB and enterprise customers use voice to reach their customers including their business goals calling workflows operational constraints technical environments and success metrics.

• Identify and prioritize product opportunities that improve customer activation adoption retention expansion engagement trust and measurable business outcomes.

• Lead product initiatives from discovery through launch and iteration including problem definition requirements prioritization rollout measurement and improvement.

• Partner closely with engineering teams engineering managers design data sales customer success operations marketing and business development to ship high-quality products.

• Translate complex customer technical and ecosystem topics into clear product strategy product briefs requirements tradeoff analyses and executive-ready materials.

• Use customer feedback product usage data sales and customer success signals and market insights to identify improvement opportunities.

• Contribute to product positioning launch readiness sales enablement and go-to-market planning for new capabilities.

• Use AI tools to accelerate customer research synthesis analysis prototyping documentation experimentation and product decision-making.

• Go around corners and beyond functional boundaries when needed to understand the real problem unblock progress and own the business outcome.

• Product management experience or equivalent experience building and scaling customer-facing technology products.

• Experience with enterprise SaaS SMB products B2B platforms business calling platforms communications technology customer engagement growth analytics or similarly complex product areas.

• Strong customer discovery skills and the ability to connect customer needs to product direction and business outcomes.

• Commercial judgment including the ability to evaluate tradeoffs across customer value revenue impact technical feasibility operational complexity and speed to market.

• Strong analytical skills including the ability to define success metrics interpret product and business data and communicate insights clearly.

• Ability to work effectively with engineering teams and engineering managers to define scope sequence work make tradeoffs and ship products.

• Strong written and verbal communication skills especially the ability to explain complex topics clearly to mixed technical and business audiences.

• High agency strong ownership comfort with ambiguity and willingness to work across boundaries to deliver outcomes.

• Comfort using AI tools to improve the speed and quality of product work.

• Experience with enterprise SaaS growth customer success customer onboarding retention expansion or monetization.

• Experience with products used by sales marketing contact center support operations or customer engagement teams.

• Experience in telecom communications business calling platforms voice products contact center technology or growth products.

• Familiarity with the telephony ecosystem business calling workflows phone number management call routing carrier/OEM dynamics or communication APIs.

• Startup founder or entrepreneurial experience where you had to create structure make tradeoffs and deliver business results with limited support.

Hiya is not a passive environment. We expect people to take ownership form opinions and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly and decisions are discussed challenged and then made. Once a call is made we commit and move forward.

You'll be expected to work through ambiguity weigh tradeoffs and take responsibility for results while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve our customers and partners by holding a high bar for trust and quality

• Own share in success and open up to failures

• Lead listen show up with a point of view but commit entirely once a decision has been made

• Improve even if it means changing course or contradicting ourselves

• Do rather than observe

Process Overview

Our standard interview process follows this sequence:

• Initial Screen: We confirm baseline alignment role interest relevant experience and logistics.

• Hiring Manager (HM) Screen: We evaluate role fit expectations and execution readiness.

• Live Working Assignment: You'll complete a live role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think prioritize and explain your approach. You'll review your work and discuss your reasoning with the interview panel.

• Assignment-Based Interview Loop: Interviewers will explore how you think through the work ask questions respond to feedback and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions navigate tradeoffs and collaborate in real time.

• Future Hiya Value Interview: An independent conversation focused on your long-term potential judgment under ambiguity and ability to create sustained value as scope and complexity increase.

Compensation & Ownership

• Base Salary: $181000- $218000

  • Compensation is determined by role scope skills experience location and market data.

• Equity Compensation: ownership aligned with your impact and the company's growth

Benefits & Support

• Employer-sponsored Insurance

  • Medical dental and vision (PPO & HDHP); 50% dependent coverage

  • Health flexible spending and dependent care accounts

  • Life AD&D and accident coverage with company-paid life and long-term disability

• 401(k) with 3% company match (via Fidelity)

• Flexible vacation policy and paid company holidays

• Paid parental leave

• Work-from-home equipment stipend

• $1000 annually to invest in your learning and growth

• $1000/year in charitable donation matching

• Team lunch 2x per week

We're building a team with diverse perspectives identities and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger more dynamic and a great place to build a career.

We've been recognized by Built In GeekWire Comparably G2 Forbes and Deloitte Technology Fast 500 for our culture innovation leadership compensation and more. At Hiya we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!

What We Do

Hiya is trusted by global businesses carriers and consumers to enable secure engaging connections and stop unwanted calls. Hiya is pioneering the next generation of AI-powered voice intelligence with real-time analysis and an AI assistant to enhance voice protection productivity and call performance. Hiya connects businesses with their customers helps carriers secure their networks and protects people from spam and fraud calls. Our SaaS applications — Hiya Connect and Hiya Protect — serve more than 500 million users on the Hiya Network powering call protection and identity for AT&T British Telecom EE Virgin Media O2 Samsung Ericsson Rogers Telenor and more.

Why Work With Us

We're passionate about creating a culture where employees love to work feel supported and energized and are empowered to create innovate and challenge the status quo. We’re constantly on the lookout for talented dedicated and driven people to join our growing team.

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