Process Mining Expert

About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the position
As a Process Mining Expert (PME), you will act as a trusted partner to Cloudflare to provide Data Analysis and Data Engineering expertise, leveraging Celonis. You will liaise with various process owners across Cloudflare to define and deliver specific Celonis Process Mining solutions based on the business' strategic priorities and use cases. Additionally, you will translate data into actionable business insights.
As a PME you will need to understand and maintain the data pipeline into Celonis, including ways to improve data reliability, efficiency, and quality. For Celonis, it is important that a PME has a deep understanding of database knowledge and requirements engineering as well as SQL experience.
You will work side by side with business process SMEs to help them achieve their strategic goals and realize significant value using the Celonis Process Mining suite of products. You will blend deep process and industry expertise with a proven consulting skill set and a keen interest in analytics and change management. You will be the first PME as Cloudflare begins to build our Process Mining Center of Excellence, reporting to the CFO's Chief of Staff who is leading the Center of Excellence.
What you'll do

• Collaborate directly with senior level executives, process owners and technical teams within Cloudflare to understand their goals, objectives and requirements and translate them into Celonis technical requirements
• Define data requirements to deliver analyses for use cases of interest
• Extract, transform, and load data to support new requirements
• Maintain and enhance current data models and create new data models as needed to support the business objectives and use cases
• Design process-specific dashboards, analyses and automations
• Present implementation progress / results to senior level executives and process teams at Cloudflare
• Develop use case library and expertise across processes that can be leveraged across Cloudflare
• Lead business value workshops and use Celonis to identify and qualify opportunities for process enhancement
• Build business cases and ROI calculations, leveraging industry benchmarks and best practices
• Execute improvement actions and initiate enterprise-wide change initiatives

Examples of desirable skills, knowledge and experience

• 4+ years in process improvement, technology consulting, professional services at a technology company
• Bachelor's or Master's degree in computer science, engineering, mathematics or other related field
• Prior work experience in data science and data modeling
• Proficiency in SQL
• Experience in business transformation initiatives is a strong plus
• Skillful at building long term relationships with executives and key stakeholders
• Proficiency in leading and facilitating executive meetings and workshops
• Passion for making technology successful (well adopted and driving tangible improvements across key KPIs)
• Strong analytical thinking and organizational skills
• Excellent verbal and written communication skills
• Self-starter, strong team player, and quick learner as there is a steep learning curve

Compensation
Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $110,000 - $134,000.
• For New York City-based hires: Estimated annual salary of $123,000 - $151,000.

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.