Job Description
ABOUT THIS POSITION
This role reports to a Director Product Management and work closely with User Experience team and Technology teams. The Product Manager will coordinate with key stakeholders in sales marketing design development and operations. This role will be charged with leading game changing efforts at Waystar within the company’s Product team for new to market and existing solutions.WHAT YOU'LL DO
Analyzing various product inputs customer requirements designing solution architectures and developing the business case for new product development
Preparing software design plans including product specifications use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
Organizing market research including analyzing customer segments reviewing industry research reports and assessing strengths and weaknesses of competitors
Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains
Collecting direct customer feedback by organizing user tests studying customer support incidents administering user surveys and visiting customers to study product interaction in their natural environment
Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
Assisting your VP of Product Management in coordinating with sales marketing development and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
Working with your VP of Product Management to manage the product roadmap including documenting product strategy maintaining the feature backlog and coordinating releases
WHAT YOU'LL NEED
You know how to execute and like to roll up your sleeves to get things done
You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
An understanding of hospital & professional coding and billing workflows and the provider reimbursement process obtained either through direct experience in a healthcare setting or an RCM focused HIT company
Provided leadership on a team that designed built or used RCM Revenue Integrity products
Ability to interpret regulatory guidelines from CMS Tricare and Medicaid websites
Ability to understand the vocabulary used in hospital & professional revenue cycle operations including healthcare coding such as DRGs CPT/HCPC Revenue Codes APG and APC
Organizing market research including analyzing customer segments and industry trends
Possess robust technical fundamentals especially when it comes to building software
Problem solving skills; able to analyze a problem and design creative solutions
Attention to detail; extraordinary eye for usability and the customer experience
Excellent written communication skills; able to succinctly convey complex ideas through the written word
Great people skills; able to facilitate negotiate and persuade stakeholders
Flexible and agile; able to rapidly adapt to changing situations and inputs
College Degree required; Business or Computer Science degree preferred
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Skills Required
- College degree
- Business or Computer Science degree
- Understanding of hospital and professional coding and billing workflows and provider reimbursement process (direct healthcare or RCM HIT experience)
- Experience providing leadership on a team that designed built or used RCM Revenue Integrity products
- Ability to interpret regulatory guidelines from CMS Tricare and Medicaid
- Knowledge of hospital and professional revenue cycle vocabulary and coding (DRGs CPT/HCPC Revenue Codes APG APC)
- Robust technical fundamentals related to building software
- Experience preparing software design plans product specifications use case documentation and UI wireframes
- Experience organizing market research analyzing customer segments and industry trends
- Strong written communication skills
- Problem solving skills and attention to detail
- Strong interpersonal skills; able to facilitate negotiate and persuade stakeholders
Waystar Compensation & Benefits Highlights
- Retirement Support—A 401(k) plan with a clearly defined employer match is highlighted and the match is characterized as solid relative to standard offerings.
- Leave & Time Off Breadth—PTO and paid holidays are described as generous with additional options such as volunteer time off enhancing overall time‑off access.
- Parental & Family Support—Paid maternity paternity and adoption leave are available and fertility support is included as part of the family‑focused package.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
07/06/2026
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