Lead strategy and roadmaps for MassMutual's advisor- and client-facing digital domains. Translate enterprise priorities into product features measure adoption and value and align stakeholders across Operations Technology Risk Legal and Compliance to deliver unified scalable digital experiences.

Product Owner Digital Domains
Shared Services & Enablement
Full-time Springfield MA
The Opportunity
As a Product Owner within Shared Services & Enablement you will support the strategy and evolution critical enterprise domains specifically our Digital Domains. You will translate enterprise priorities into a clear vision roadmap and prioritized capabilities that drive measurable business outcomes. This role requires strong collaboration across Operations Technology and enterprise partners and includes regular interaction with senior leadership to communicate progress priorities and value delivered.
The Team
The Shared Services & Enablement Team is a highly collaborative group that drives engagement strategy across the enterprise. The Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking cross-functional leadership product planning and operational alignment to ensure that large-scale initiatives deliver meaningful future-ready capabilities that elevate the overall service experience.
The Impact
The Digital Domains Product Owner is responsible for shaping the strategy and evolution of MassMutual's advisor- and client-facing ecosystem including the tools platforms and experiences that support engagement servicing and relationship management across the enterprise.
Success in this role is demonstrated through strong contribution to the domain strategy and roadmap delivering capabilities that drive measurable value and adoption and ensuring clear alignment across stakeholders.
This domain requires strong familiarity with customer and advisor experience design including how users interact across channels and platforms to complete end-to-end journeys. Experience leveraging data and analytics to inform decisions measure adoption and continuously improve workflows and experience outcomes is highly valuable.
The role also benefits from an understanding of business workflows process design and opportunities to drive simplification and automation ensuring capabilities improve both user experience and operational efficiency. Experience working across digital ecosystems and interconnected platforms is critical as this role will help align fragmented capabilities into a more unified scalable and seamless experience for advisors their teams and clients.
Key responsibilities include but are not limited to:

• Support development of domain strategies vision and roadmaps
• Translate enterprise priorities into actionable product features
• Track adoption performance and value metrics
• Support prioritization and tradeoff decisions
• Prepare materials for senior leadership engagement
• Collaborate across Operations Technology Risk Legal and Compliance

Minimum Qualifications

• Bachelor's degree or 6+ years of work experience in business consulting or project management in lieu of degree
• 5+ years of experience in product ownership strategy or consulting

Ideal Qualifications

• Strong communication and stakeholder management skills
• Experience supporting digital product strategy preferably for advisor-facing and client-facing portals
• Familiarity with advisor and client portal ecosystems including authentication navigation self-service capabilities and end-to-end digital journeys
• Ability to translate advisor client and business needs into clear product priorities that improve usability adoption and servicing outcomes
• Experience partnering across Operations Technology UX and data teams to deliver seamless digital experiences across interconnected platforms
• Strong understanding of digital experience metrics user behavior and analytics to inform prioritization and continuous improvement
• Experience with digital signature capabilities and signature workflows including platforms such as DocuSign to support secure compliant and streamlined advisor and client transactions
• Experience leading eForms and forms digitization efforts that simplify intake reduce manual processing and improve end-to-end digital servicing experiences

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role you can expect:

• Clear areas of ownership and accountability with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning development and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection learning and inclusion across the organization
• A culture grounded in integrity responsibility and stewardship-supported by a company with a strong legacy and a future-focused mindset

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA) please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $107700-$141300