Product Specialist, Technology Solutions

Product Specialist, Technology Solutions100% Remote within California, Must reside in California

We are seeking a Product Specialist to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.

What You’ll Do

Under the direction of the Product Manager, the Product Specialist, Technology Solutions will drive project and product success for a wide range of projects in support of Foundation internal programs, Collaborative Impact Partners, and the CCC Chancellor’s Office. The wide range of technology projects is focused on system change for the FoundationCCC through cross-departmental collaboration.

The Product Specialist, Technology Solutions, will take an active role in ensuring all aspects of FoundationCCC products are delivered to the highest standard of quality. As part of the larger Technology Solutions Department, this position is also critical to developing and implementing strategic initiatives to move the Foundation forward in accomplishing its mission.

• Coordinate and manage the complete project lifecycle for technology products through inception, design, development, testing, implementation, and sustainment.
• Ensure high-quality, cost-effective, and timely execution and ongoing maintenance or enhancements of products.
• Establish and update product roadmaps that are catered to each product.
• Collaborate with members of the project team on items such as design, marketing, sales, user adoption, feature testing, QA testing, UAT testing, analytics, support documentation, and user support.
• Track day-to-day product activities and milestones to ensure product goals are achieved based on stated objectives.
• Manage multiple products simultaneously, ensuring product artifacts are complete, current, and retained appropriately while providing product updates to keep stakeholders informed of project status.
• Effectively communicate relevant product information, including project risks, to leadership to anticipate and resolve issues.

Attributes for Success

• Experience with Atlassian products: JIRA, Confluence, and Service Desk; experience using JIRA to track project tasks is preferred.
• Strong attention to detail with a high level of accuracy; ensures that all communications, deliverables, and work products are accurate, professional, and audience-appropriate while adhering to the organization’s brand and style guides.
• Ability to exercise good judgment and effectiveness in working with a high-performing team.
• Excellent organizational and problem-solving skills; ability to think strategically to achieve department, organization, and performance goals.
• Tolerant and welcoming of ambiguity and able to thrive in a fast-paced environment with evolving priorities while working effectively when parameters are not well defined; able to make midcourse adjustments, as required, in a flexible manner.
• Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Salesforce Lightning and other database programs, Google Suite, etc.)
• Exceptional verbal and written communication skills with the ability to maintain integrity and confidentiality of sensitive information.
• We’re recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people’s lives for the better
• Our work holds great weight and responsibility, and the opportunity to impact the lives of millions
• Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals
• FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency
• Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more
• We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall

What we Offer

FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

• Competitive compensation, generous PTO, holidays
• Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
• CalPERS retirement program and optional 403(b) and 457 Retirement plans
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

To see the full job description and to apply, please go to our Careers page at https://foundationccc.wd1.myworkdayjobs.com/en-US/fccc-careers

Budgeted Annual Salary Pay Range:

$65,000.00 - $75,000.00

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.