Job Description
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives with our core values guiding us every step of the way. Join us to invest in yourself your career and the financial world.
The role:
SoFi Mortgage is seeking a proactive and detail-oriented Production Assistant to provide essential support to our loan officers in managing the loan origination process. The Production Assistant will play a critical role in gathering borrower information preparing loan files and ensuring a seamless experience for clients. The successful candidate will have strong organizational skills effective communication abilities and a passion for customer service.
What you’ll do:
The Production Assistant pulls and analyzes customer credit reviews income asset documents and understands how to structure a loan. This position also involves running DU stacking and submitting files requesting and clearing underwriting conditions as well as communicating with borrowers and realtors. Primary contact between clients and Loan Originators. Taking application information over the phone and scheduling appointments. Track all requested documents in Encompass and/or Salesforce. Review received documentation within 24 hours for discrepancies omissions asset and income verification and Encompass updates based on verified information. Work with Mortgage Loan Originators to resolve any problems with files and documents. Comply with Company policy and procedures to ensure all files are complete. Attend team meetings. Comply with applicable state and federal compliance guidelines.
What you’ll need:
- Two years of professional office experience
- One year of mortgage or banking industry experience
- NMLS License Required under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”)
- General knowledge of FNMA FHLMC FHA and VA guidelines
- Prior Encompass LOS system experience or other mortgage processing software
- Proficient in Google docs
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Excellent communication skills
Nice to have:
- Working knowledge of Encompass Blend and/or SalesForce.
- 1+ years of origination experience
- National and any state level NMLS licensing in the past 12 months
Skills Required
- Two years of professional office experience
- One year of mortgage or banking industry experience
- NMLS License Required under the terms of the SAFE Act
- General knowledge of FNMA FHLMC FHA and VA guidelines
- Prior Encompass LOS system experience
- Proficient in Google docs
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Excellent communication skills
What the Team is Saying
SoFi Compensation & Benefits Highlights
- Parental & Family Support—Up to 12 weeks fully paid parental leave paid caregiver leave fertility/adoption resources and subsidized backup childcare/eldercare are offered. Pet insurance and family-building support further broaden the coverage.
- Healthcare Strength—Medical dental and vision coverage is paired with company-paid short- and long-term disability and life insurance. Mental-health support via Modern Health and employer HSA contributions enhance overall health support.
- Leave & Time Off Breadth—Flexible vacation for exempt employees generous PTO for non-exempt paid holidays and early-release “SoFi Fridays” expand time-off options. An additional 16 hours of paid volunteer time underscores community engagement.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.
Why Work With Us
Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule the in-office requirement is a handful of days per month!
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Date Posted
05/14/2026
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