Professional Services Technical Consultant, AMER

• Act as a technical expert both pre and post sales to ensure that the product directly solves the customer's requirements, and solve for complex technical requirements that may involve migrations of legacy data, integrations to 3rd party systems, as well as exports to BI systems.
• Leverage integration platforms and APIs to develop custom solutions that are scalable for customer needs and growth.
• Build strong, long-term relationships with our clients to understand their needs and ensure their success with ClickUp.
• Review customer user stories and translate them into solution designs.
• Architect solutions to embed ClickUp in our customers' business workflows including unique customer specific solutions.
• Educate customers on the full value of ClickUp so they maximize usage of features with full user adoption.
• Provide client and team status updates on project progress.
• As the "eyes & ears on the ground" of the customer, partner with Sales and Customer Success to keep them abreast of customer satisfaction, escalations, and identify possible expansion opportunities.
• Represent the voice of the customer and influence product development roadmap.

• 3+ years of experience in B2B SaaS in a technical role such as technical consultant or developer.
• Experience working with integration platforms. Examples include Make (formerly Integromat), Dell Boomi, MuleSoft, Workato, etc.
• Experience building scalable API development using OpenAPI, REST, JSON, etc.
• Experience using third party APIs.
• Experience with UI/UX and wire-framing to define requirements.
• Experience with Postman Collections and scripting.
• Strong project management skills to keep projects on-track and manage unique flows.
• Strong problem solving skills.
• Ability to clearly articulate technical topics to a non-technical audience.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives.
• Some travel may be required based on client needs.

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