Program Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager in United States.

This role sits at the intersection of healthcare operations, client management, and cross-functional program leadership, ensuring the smooth delivery of patient support and reimbursement services. The Program Manager acts as a central connector between internal teams and external clients, driving operational excellence across complex healthcare programs. You will oversee day-to-day performance while also shaping long-term improvements in quality, efficiency, and compliance. The position requires strong analytical thinking and the ability to manage multiple priorities in a fast-paced, regulated environment. You will collaborate closely with senior stakeholders to ensure KPIs, SLAs, and client expectations are consistently met. This is a high-impact role where your decisions directly influence patient outcomes and service quality.

• Partner with senior account leadership to oversee program performance, contribute to strategic direction, and support client engagement in business reviews and planning sessions.
• Manage day-to-day program operations by guiding supervisors and team leads, supporting escalation resolution, and ensuring service continuity across patient and provider workflows.
• Monitor KPIs, SLAs, and compliance requirements, identifying performance gaps and implementing corrective actions to ensure consistent delivery standards.
• Identify operational risks and inefficiencies, develop mitigation strategies, and lead resolution of high-impact issues affecting clients or patient services.
• Drive continuous improvement initiatives by refining workflows, SOPs, and operational processes to enhance efficiency and client satisfaction.
• Analyze program data to generate insights, support forecasting, and provide actionable recommendations to internal and external stakeholders.
• Collaborate with QA, Training, IT, and Operations teams to support onboarding, system improvements, and program scalability.

Requirements:

• 5–7 years of experience in healthcare, reimbursement, or patient support program environments.
• 2–3 years of experience in program management, operations, or team leadership roles.
• Strong understanding of pharmacy and medical benefits, prior authorizations, appeals, and reimbursement processes.
• Excellent analytical, problem-solving, and data interpretation skills with a strong attention to detail.
• Proven ability to manage client relationships through clear communication, trust-building, and proactive engagement.
• Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Word, along with experience using CRM or case management systems.
• Ability to manage multiple programs simultaneously in a fast-paced, high-volume environment.
• Strong communication skills, both written and verbal, with the ability to influence stakeholders effectively.

Benefits:

• Competitive salary range of $78,000 – $92,598 annually.
• Fully remote work arrangement with flexible collaboration across distributed teams.
• Comprehensive exposure to healthcare operations, client management, and cross-functional program leadership.
• Opportunity to work on impactful programs that directly support patient access to healthcare services.
• Collaborative environment with regular interaction across QA, Training, IT, Compliance, and Operations teams.
• Full-time, exempt position with structured weekday schedule and occasional flexibility for business needs.