Job Description
NCR Region, India
What You'll Do- Complete incoming requests to fulfill billable tasks directed by project managers and client success managers
- Respond to direct customer inquiries for product feature support
- Communicate clearly and consistently with customers about technical and non-technical topics
- Escalate to leadership or other resources as needed to ensure our customers are having a positive experience and getting the support and expertise they need
- Work in a ticketing system to create work requests for other departments and monitor progress
- Perform special assignments, requests for technical expertise or tasks as directed by management
- Be a strong liaison to our Project Management, Technical Support, Data Operations, Forensics and Client Success teams
- Provide feedback and suggestions to the Product team at DISCO to drive product improvement on behalf of customers
- A good communicator that conveys confidence and a service-minded approach to helping our internal and external customers
- Have 2+ years of legal, project management and/or technical support experience
- Ability to manage multiple, fast-moving projects and tasks at a given time
- Strong problem solving and analytical thinking skills to help troubleshoot technical challenges
- Possess an interest in technology with the initiative to research and craft creative technical solutions
- Are organized in your approach to work, with an attention to detail, ability to multitask, and a passion for client service
- Experience with other ediscovery platforms such as Relativity, Nuix, Brainspace, IPRO, Catalyst, Venio, Recommind, Ringtail or any similar processing or review systems
- Experience working in the legal field at a corporation, law firm or consulting business
- An understanding of the ediscovery process
- A strong technical background and acumen
- Open, inclusive, and fun environment
- Benefits, including medical and dental insurance
- Competitive salary plus discretionary bonus
- Competitive salary plus RSUs
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Competitive salary plus RSUs
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that DISCO has a mandatory COVID vaccination policy which requires all employees in the U.S. to be fully vaccinated, subject to applicable legal exemptions.
Date Posted
10/21/2022
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