The PROvider Network Specialist manages and ensures compliance for the third-party PROvider network. Responsibilities include validating provider information processing insurance and licensing and collaborating with various teams.

Innovate Remotely
This position is fully remote allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
The PROvider Network Specialist is primarily responsible for completing specific activities in support of maintaining the health and accuracy of Lowe's PROvider network. The PROvider Network Specialist is responsible for ensuring that Lowe's has a third-party PROvider pool (Installers General Contractors Repair PROviders) able to meet the needs of the business in regard to Lowe's PROvider strategy as well as ensuring that all third-party PROviders comply with Lowe's application and contractual compliance guidelines. To be successful the PROvider Network Specialist must have a customer-first mindset close attention to detail and accuracy and be comfortable collaborating with multiple teams. In addition the individual in this role has the desire to use various systems in a fast- paced environment to complete work and as such must be able to learn and utilize new systems and tools as needed.
What You Will Do

• Reviews and validates the accuracy of the third-party PROvider information based on the Risk Management & Service Support guidelines
• Manages the set-up process for all PROviders through various Lowe 's-based systems
• Processes and verifies all PROvider insurance licensing cancellations renewals and terminations including PROvider open-for-payment requests
• Confirms that compliant background checks are on file for PROviders while ensuring compliance standards are met by both the PROviders and Lowe's
• Identifies deficiencies within the information provided through partnering with PROviders via phone or email to ensure compliance and collect various state-required documents
• Inputs new vendor information into the Lowe's Vendor System and works with Vendor Maintenance on the issuance of vendor numbers
• Compiles necessary documents which may include service PROvider agreements applications licenses and insurance documents for archival purposes
• Works cross-functionally to effectively gather information and complete tasks while reviewing information for completeness and accuracy
• Serves as subject matter expert to Lowe's Services and Specialty associates field associates and PROviders for application process and insurance-related questions
• Create and/or update team training and resource materials as required
• Serve as a resource to complete monthly reports and special projects as needed
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies procedures and programs
• Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e. PROviders field teams peers).
• Draws from program experience to offer ways to improve the PROvider experience
• In addition to the above responsibilities this individual is held accountable for other duties as assigned

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement if applicable
• 3 years of experience in a defined process role preferably in a team environment

Preferred Skills/Education

• Bachelor's degree

Lowe's hourly remote associates cannot reside in Alaska California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Based in Mooresville N.C. Lowe's supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws including the Los Angeles County Fair Chance Ordinance for Employers the Los Angeles Fair Chance Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct adverse and negative relationship to the following job duties: accessing company property assets information and products; partnering supervising and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.