Provider Relations Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Provider Relations Support Specialist based in the United States.

This role offers an excellent opportunity to support critical provider relations, contracting, credentialing, and regulatory operations within a healthcare-focused environment. As a key member of the team, you will help ensure the accuracy and efficiency of provider onboarding, payer communications, document management, and compliance-related processes. Working across multiple systems and collaborating with internal stakeholders, you will contribute to maintaining strong relationships with healthcare providers and payer organizations. The position is ideal for a highly organized professional who thrives in a detail-oriented setting and enjoys managing a variety of administrative and operational responsibilities. Success in this role requires strong communication skills, a commitment to accuracy, and the ability to handle confidential information with professionalism and discretion.

• Coordinate the receipt, sorting, distribution, and tracking of incoming and outgoing correspondence related to payer communications, regulatory notices, provider contracts, and compliance documentation.
• Maintain organized digital and physical filing systems to ensure easy access to provider records, contracts, notices, and operational documents.
• Manage user access requests for payer, credentialing, and regulatory portals while maintaining accurate records of permissions and credentials in accordance with security requirements.
• Troubleshoot system access issues and collaborate with external payer representatives to resolve account-related concerns.
• Support provider contracting activities by preparing, formatting, distributing, and tracking contracts, amendments, and supporting documentation.
• Assist with provider onboarding processes, demographic updates, contract status tracking, and directory update requests required by payer organizations.
• Coordinate payer attestation responses and ensure completion of mandatory training programs by relevant team members.
• Monitor shared inboxes related to contracting, credentialing, and regulatory communications, ensuring timely responses and appropriate follow-up actions.
• Support audit preparation efforts by organizing documentation, validating information, and maintaining accurate records.
• Contribute to process improvement initiatives that enhance operational efficiency, accuracy, and service quality.
• Perform additional administrative and operational duties as needed while maintaining high ethical and professional standards.

Requirements

• High school diploma or equivalent required; Associate degree in a healthcare, business, or related field preferred.
• 1–2 years of experience in administrative support, healthcare operations, provider relations, contracting support, or a similar role.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with the ability to interact professionally across teams and external stakeholders.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Comfortable working with online systems, payer portals, and digital document management tools.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Familiarity with healthcare payer operations, provider network management, credentialing, contracting, or regulatory processes is preferred.
• Understanding of healthcare privacy standards and experience working with protected information is considered an asset.
• Proactive mindset with a willingness to support operational improvements and collaborate across multiple functions.

Benefits

• Competitive starting hourly rate of $22.00, with potential for additional compensation based on experience, qualifications, and location.
• Eligibility for performance-based bonuses and incentive programs.
• Comprehensive medical, dental, and vision insurance coverage.
• Access to wellness initiatives, mental health resources, and employee assistance programs.
• Generous paid parental leave and paid leave programs for qualifying life events.
• 401(k) retirement plan with immediate company matching contributions.
• Financial planning resources and employee discount programs.
• Generous paid time off and holiday offerings.
• Flexible work arrangements and scheduling options where applicable.
• Tuition reimbursement, professional development programs, and career advancement opportunities.
• Mentorship, continuous learning, and training initiatives to support long-term growth.
• Employee recognition programs, awards, and achievement celebrations.
• Team-building activities, volunteer opportunities, and a collaborative workplace culture.
• Inclusive and supportive work environment focused on employee wellbeing, engagement, and belonging.