QA Engineer (Voice Agents)

QA Engineer (Voice Agents)

We are looking for a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. In this role you will support testing efforts across Voice AI components such as Automatic Speech Recognition (ASR) Natural Language Understanding (NLU) and Text-to-Speech (TTS) Workflow and Automation while also contributing to test documentation preparation. This is an excellent opportunity for someone with up to 3 years of QA experience to deepen their skills in the fast-growing Voice AI space.

• Part-time: 20 hours/week

• Fully remote position: Australian company

• Start date: ASAP

• Long-term opportunity with potential for increased hours

• Compensation: Flexible depending on experience level

Key Responsibilities:

Assist in creating and executing test plans test cases and test scripts for Voice AI Agent applications and backend services.

Conduct functional integration and regression testing of AI-powered voice interactions including speech recognition intent understanding and response accuracy.

Validate voice agent conversation flows including ASR NLU and TTS performance.

Prepare and maintain detailed test documentation including test cases test reports and defect logs.

Identify report and track defects using bug-tracking tools (e.g. Jira).

Participate in test reviews and provide feedback to developers and product managers.

Support API testing for backend services and voice agent integrations.

Collaborate closely with senior QA engineers developers and product teams to reproduce and troubleshoot issues.

Assist in User Acceptance Testing (UAT) preparation and execution.

Ensure testing follows security and privacy best practices.

Required Qualifications:

Bachelors degree in Computer Science Software Engineering Information Technology or related field.

13 years of experience in Software Quality Assurance or Software Testing.

Exposure to Voice AI Chatbots or Conversational AI products is preferred.

Basic understanding of ASR NLU and TTS technologies.

Experience writing and executing test cases and preparing QA documentation.

Familiarity with QA tools such as Jira TestRail Postman or similar.

Some experience with API testing or automation tools is a plus.

Good problem-solving skills and attention to detail.

Strong verbal and written communication skills.

Eagerness to learn new testing techniques and Voice AI technologies.

Preferred Qualifications:

Familiarity with Bot Testing Tools (e.g. Botium) is a plus.

Basic scripting knowledge (Python JavaScript or similar) for automation is a bonus.

Experience with agile development processes.