Technical Services Engineer Infrastructure - Weekend

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills along with their deep technical experience to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server drivers our management suite as well as services such as Atlas Cloud Manager Compass to name a few. Our engineers combine their MongoDB expertise with passion initiative teamwork and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

• We are looking to speak to candidates who are interested in working out of our Palo Alto CA office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed. 
• Once considered ramped they will transition to a permanent Wednesday - Sunday 8am-5pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift.
• Due to the 24/7 nature of our support organization certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites regional holidays etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

• Be a part of the company that’s reinventing the database passionate about innovation and speed
• Enjoy a fun inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn contribute and make an impact on the product and community

• In this cross‑functional role as a Technical Services Engineer you will work with the largest and most demanding customers to drive successful implementations of MongoDB Server MongoDB Search and managed backups on Kubernetes platforms
• Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases evaluating solutions customer business pain points application architectures and Cloud infrastructure configurations
• Collaborate with enterprise customers to design implement and troubleshoot backup strategies for massive production environments—scaling to petabytes of data—while ensuring high availability disaster recovery readiness and compliance with retention requirements
• Opportunity to shape the roadmap of products tooling and the core database by providing product feedback

• Patience empathy and a genuine desire to help others
• Excellent communication skills both written and verbal with internal and external stakeholders
• The ability to think on your feet remain calm under pressure and find solutions to challenges in real-time
• Strong diagnostic/troubleshooting aptitude with significant experience troubleshooting end-to-end technical issues in production environments
• Full understanding of Linux systems and networking concepts including firewalls load balancers performance tuning storage management
• 1+ years of experience in a Support role working directly with customers.
• 2+ years of experience with administering RDBMSs such as Oracle Postgres mySQL etc. MongoDB experience is preferred.
• 3+ years or more of combined experience in the following technical domains (ideally with some experience in the rest)
  • Experience operating in and managing Kubernetes clusters.
  • Experience with DevOps practices and Infrastructure-as-code.
  • Experience with Disaster Recovery situations (Backup management Snapshot Restores Return-to-service operations)
• 5+ years of mixed experience with Cloud (AWS GCP Azure) and on-prem infrastructure administration in a production environment.

• Experience with AI topics development and supporting technologies such as Vector Search
• Experience managing large-scale databases (RDBMS or NoSQL or both) and monitoring them via products like Prometheus or Grafana
• Experience with specific MongoDB products like Ops Manager Cloud Manager Atlas Kubernetes Operator/Controller
• Experience coding in one or more of Python Java Go Ruby C C++
• Experience with personal test labs and reproducing issues locally to drive resolution of issues
• Experience working on weekends or outside of typical business hours

• In 3 months you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months or less you will be comfortable working frontline with our customers and will have transitioned to weekends; You will also complete the MongoDB Certified DBA Associate exam
• In 12 months or less you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also you will be encouraged to handle technical escalations independently

MongoDB is built for change empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era enabling innovators to create transform and disrupt industries with software. MongoDB’s unified database platform—the most widely available globally distributed database on the market—helps organizations modernize legacy workloads embrace innovation and unleash AI. Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud database and is available across AWS Google Cloud and Microsoft Azure.

With offices worldwide and nearly 60000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability please inform your recruiter.

MongoDB Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

REQ ID: 4263315122

What We Do

The database market is big. How big? Well according to IDC it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want wherever they want.

Why Work With Us

We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.

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