Qualified Success Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Qualified Success Architect based in Canada.

This role sits at the intersection of customer success, solution architecture, and AI-driven go-to-market transformation. You will guide enterprise customers through onboarding, implementation, and long-term adoption of an agentic marketing platform that redefines how sales and marketing teams generate and convert pipeline. Acting as a trusted technical advisor, you will design scalable architectures that integrate deeply with CRM and marketing systems while shaping conversational and AI-powered engagement strategies. You will work closely with Marketing, Sales, RevOps, and IT stakeholders to translate business goals into executable technical solutions. The environment is fast-paced, highly collaborative, and deeply focused on innovation in AI-native customer engagement. Your impact will be measured by customer adoption, pipeline acceleration, and measurable business outcomes across enterprise accounts.

Lead the end-to-end onboarding, implementation, and adoption of an AI-driven marketing and sales engagement platform, ensuring customers achieve rapid time-to-value and long-term success, including but not limited to:

• Designing and implementing scalable technical solutions across Salesforce CRM, marketing automation systems, routing workflows, and GTM infrastructure
• Translating customer objectives into technical architectures, conversational workflows, qualification logic, segmentation strategies, and AI SDR configurations
• Partnering with cross-functional stakeholders (Marketing, Sales, RevOps, IT, and Enterprise Architecture) to align solution design with business needs
• Driving customer enablement through training on AI SDR concepts, agentic workflows, inbound conversion optimization, and pipeline acceleration strategies
• Monitoring adoption metrics, engagement performance, and pipeline impact to provide actionable optimization recommendations
• Conducting executive-level business reviews and roadmap discussions to communicate value and identify expansion opportunities
• Collaborating with Product and Engineering teams to relay customer feedback and influence platform improvements
• Supporting ongoing optimization of integrations, data flows, and automation logic to ensure scalable and reliable performance

Requirements:

• 3–7+ years of experience in enterprise or mid-market SaaS in customer success, solutions architecture, implementation engineering, or similar client-facing technical roles
• Strong expertise with Salesforce CRM and working knowledge of marketing automation platforms
• Experience designing or supporting technical integrations across SaaS ecosystems, including data flows, APIs, and GTM systems
• Ability to translate complex business requirements into structured technical solutions and implementation plans
• Familiarity with web technologies such as HTML, CSS, and JavaScript in SaaS environments
• Strong communication skills with the ability to engage both technical teams and executive stakeholders
• Proven experience managing complex, multi-stakeholder customer implementations from onboarding through expansion
• Strong problem-solving mindset with the ability to operate in fast-paced, evolving environments
• Bachelor’s degree in a related field or equivalent practical experience

Benefits:

• Competitive compensation package with base salary aligned to Canadian market standards
• Remote-first flexibility across Canada
• Comprehensive health, dental, vision, life, and disability coverage
• Paid time off programs, parental leave, and wellness support
• Employee stock purchasing program and long-term incentive opportunities
• 401(k) or RRSP retirement savings plan options (where applicable)
• Career growth opportunities in a high-growth AI and SaaS environment
• Access to cutting-edge AI tools and agentic technology workflows
• Inclusive, collaborative, and innovation-driven work culture