Quality Engineering Director

• Define own and drive the enterprise-wide quality engineering strategy for Healthcare Payer Claims systems ensuring alignment with corporate-level business objectives user experience and performance goals
• Lead mentor and grow the entire quality engineering organization including managers and senior individual contributors while also owning departmental budgeting and resource strategy
• Oversee the architecture and establish governance for advanced reusable test automation frameworks to be used across the enterprise
• Champion and embed modern practices including CICD DevOps and ATDD at scale to accelerate delivery and drive a culture of continuous improvement
• Define quality strategies for large scale claims test data management including synthetic data masked production data and scenario based datasets that reflect real world claims complexity
• Research emerging trends including AI/ML and open-source tooling and build business cases for strategic investments to drive long-term innovation and efficiency
• Present and communicate strategy quality posture and ROI to executive leadership translating complex technical concepts and risks into clear business impact
• Establish a governance framework for enterprise-wide quality risk management guiding teams in assessment and ensuring major risks are visible and mitigated at the portfolio level
• Establish and govern robust strategies for test data management and the provisioning of test environments to ensure consistency and compliance across the organization
• Own and direct the enterprise quality audit program reporting on findings and driving systemic improvements based on the results
• Establish the governance and reporting models to ensure all solutions adhere to established quality control guidelines and industry compliance standards (e.g. SOX HIPAA CMMI)
• Provide strategic guidance during PI Planning and other key ceremonies to ensure quality is a foundational component of all major initiatives
• Develop and champion the instrumentation and diagnostics required to report on the business value and ROI of the CICD pipeline and automation efforts to executive leadership
• Act as the senior consultant and thought leader for quality across the organization providing expertise and strategic analysis throughout the entire product lifecycle

• 10+ years of experience in software quality engineering and a proven track record of increasing responsibility and strategic impact
• 6+ years of experience designing and leading scalable test automation strategies ideally within complex rules driven high volume transaction systems
• 4+ years in a leadership role with direct experience managing managers and leading a multi-tiered engineering organization
• 4+ years of experience supporting Healthcare Payer and Claims systems
• Experience establishing governance managing risk and analyzing complex technical interdependencies across a portfolio of systems
• Proven expert knowledge of the SDLC STLC and Agile methodologies with experience driving scaled Agile practices across a large organization
• Demonstrated deep technical background in software development and automation with extensive experience in modern automation tools and frameworks (e.g. Selenium Cypress Playwright)
• Proven deep understanding of DevOps CICD and experience leading the implementation of automation within continuous delivery pipelines at an enterprise scale
• Experience working with large datasets complex business rules and downstream financial systems ensuring accuracy and traceability across the claims lifecycle
• Proven exceptional executive communication and presentation skills with proven experience in regularly reporting on quality metrics strategic progress and risk management to senior leadership

• Bachelor's degree in Computer Science Engineering or a related field or equivalent work experience
• Experience supporting core administrative platforms (e.g. Facets QNXT HealthRules or similar)

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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