Remote Support Specialist 3 – Magnetic Resonance
Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Support Specialist 3 – Magnetic Resonance in the United States.
This role plays a critical part in ensuring the reliability and performance of advanced MRI systems used in clinical environments worldwide. You will provide high-level remote technical support to field engineers and customers, helping diagnose and resolve complex system issues that directly impact patient care. Working within a global healthcare technology environment, you will combine deep technical expertise with strong problem-solving skills to deliver fast and effective solutions. The position involves collaboration with cross-functional support teams, escalation management, and occasional on-site intervention when required. You will also contribute feedback to product and engineering teams to improve system performance and serviceability. This is a highly technical, mission-driven role where your expertise directly supports healthcare providers in delivering accurate diagnostics and better patient outcomes.
Accountabilities
- Provide advanced remote technical support for MRI systems to customers and field service engineers, ensuring timely and effective issue resolution.
- Diagnose, troubleshoot, and resolve complex technical problems using remote diagnostic tools and Siemens Remote Services.
- Coordinate and dispatch service actions, ensuring clear communication and actionable repair guidance for field engineers.
- Manage escalation processes by collaborating with internal technical teams to drive resolution and maintain customer satisfaction.
- Support occasional on-site repairs, including international travel when required (e.g., Canada and Latin America).
- Deliver expert technical guidance, training, and mentoring to internal teams and less experienced engineers.
- Monitor system performance and provide structured feedback to engineering and factory teams for product improvement.
- Associate’s degree or equivalent technical/vocational training in a relevant field.
- 8+ years of hands-on experience working with Magnetic Resonance (MR) systems in a technical support or service environment.
- Strong expertise in troubleshooting and resolving complex MRI system issues, including remote diagnostics.
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
- Strong problem-solving abilities with a structured and analytical approach to technical challenges.
- Experience working in escalated support environments with customer-facing responsibility.
- Ability to work flexible schedules, including second shift and on-call rotations.
- Willingness to travel internationally and domestically for field support when required.
- Competitive base salary range of $75,660 – $104,027 depending on experience and qualifications
- Medical, dental, and vision insurance coverage
- 401(k) retirement savings plan
- Life insurance and short-term/long-term disability coverage
- Paid time off, sick leave, and paid holidays
- Transportation or parking support (where applicable)
- Opportunity for international travel and field exposure
- Career development within a global healthcare technology organization
Requirements
Benefits
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Date Posted
05/08/2026
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