Remote Technical Support Specialist

BE authentic. BE influential. BE the expert. Be all that and more at Colliers.

At Colliers, we help leaders succeed by helping them build amazing workplaces, businesses and communities around the world. We do this by thinking differently, sharing innovative ideas and offering a unique and collaborative workplace where you can succeed.

Who you are
You're a technology specialist with solid experience providing IT support to identify, communicate, and resolve end-user issues. Aside from your technical prowess, you bring a positive, customer-centric approach to your
work, providing phone support to staff in remote office locations, assisting with local area network operations, or escalating IT tickets to specialized teams to resolve. You are always looking for ways to learn and expand your
knowledge and expertise by participating in technology implementations, assisting with corporate software and hardware deployments, and working alongside the End User Computing and Infrastructure teams.

What you bring:

• 3-5 years of IT support experience
• Experience supporting Windows operating systems
• Experience supporting MacOS systems
• Advanced software and hardware technical skills
• Troubleshooting and managing Office 365 accounts and supporting Office Applications
• Exceptional communication skills

Bonus skills and experience:

• Flexibility in work schedule must be able to work overtime when needed
• A+ Certification ITIL Foundations Certification
• Knowledge of Change Management Processes

What success looks like:

• You are patient and flexible with clients and colleagues while you troubleshoot technical issues
• You possess the ability to deliver excellent customer service at all levels of the organization and
• with external partners
• You take the initiative and demonstrate good judgment when escalating IT tickets or situations for resolution
• You find ways to share your knowledge and educate your clients to prevent common issues

#LI-BW1

BE who you are and what you want to be with Colliers. We'd love to meet you. Apply today to join our team.

Please be aware that due to the COVID-19 pandemic, Colliers professionals in the United States are required to be fully vaccinated or engage in ongoing testing at regular intervals determined by Colliers in order to attend any Colliers workplace. As a condition of commencing any role, you will be required to self-report your vaccination status or testing results, as applicable, and provide verifying documentation. If you have any questions, please discuss with your Talent Acquisition Advisor.

Direct applicants only please, no agencies.

Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.