Remote Technical Support Specialist

Job Description Summary:

Community eConsult Network (CeCN) is a national non-profit telehealth company providing and supporting the delivery of specialty care to primary care clinicians. The Technical Support Coordinator will work closely with multiple departments to help identify technical issues and support both internal and external users of our platform. The position will also assist the Information Technology Team in meeting its responsibility to design, implement, manage and monitor efficient CECN business systems and processes.

Job Description:

Community eConsult Network (CeCN) is a national non-profit telehealth company providing and supporting the delivery of specialty care to primary care clinicians. The Technical Support Coordinator will work closely with multiple departments to help identify technical issues and support both internal and external users of our platform. The position will also assist the Information Technology Team in meeting its responsibility to design, implement, manage and monitor efficient CECN business systems and processes.

Reporting to the Business Systems Manager, the Technical Support Coordinator provides support to internal users by maintaining key technical, data, reports, communications and administrative systems and tools crucial to CeCN's business activities in compliance with contractual and regulatory obligations. The Technical Support Coordinator will participate directly in continuous improvement activities and programs.

The Technical Support Coordinator will have excellent quantitative skills and oral and written communication skills as well as previous business experience, preferably in healthcare environments. The position must be able to communicate effectively at all levels of the organization and will support the fulfillment of CECN's mission, vision and values.

ROLE AND RESPONSIBILITIES

• Provide support to all functions of CeCN with responsibility for providing efficient and accurate reporting, billing, account reconciliations, contract management, data management, process monitoring and project management.
• Support day-to-day activity of the internal claims and reconciliation functions. This includes hands on use of internal software and external service vendors to assure the timely submission of digital claims files, monitoring of claims errors and reconciliation processes including resubmission activity.
• Monitor and support internal quality related processes, including [surveys], systems level complaints [and quality reporting.]
• Generate and distribute standard or ad hoc production and management reports on a timely basis.
• Provide support to the IT Department team members including coordinating task management activities, including recording and tracking of requests, minute taking as required, and assistance in scheduling of internal or external meetings as necessary.
• Participate in project management activities as requested, including assistance with process documentation.
• Assist in promoting a culture of team performance and continuous improvement that values learning and a commitment to quality.
• Identify and participate in opportunities for training and skills advancement.
• Participate in IT Department meetings and project management activities as requested.

QUALIFICATIONS

Required Skills and Education

• Associates with 3-5 years related experience required.
• Must have excellent quantitative skills, including in the use of MS Excel or transactional software systems such as claims, scheduling, enrollment, etc.
• Experience working with Quickbase or other database platforms
• Must exhibit exceptional attention to detail while maintaining a "big picture" view
• Must have excellent oral and written communication skills
• Previous business or healthcare experience preferred
• An ability to work with tight deadlines is important
• Proficiency in Microsoft Office Suite and proficiency or ability to rapidly assimilate to operate productivity technologies. Remote work is acceptable, but must be available to work 9:00 am to 5:00 pm ET

Confidentiality of Information

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC and CECN policies.

Community eConsult Network (CeCN) is a national non-profit telehealth company providing and supporting the delivery of specialty care to primary care clinicians. The Technical Support Coordinator will work closely with multiple departments to help identify technical issues and support both internal and external users of our platform. The position will also assist the Information Technology Team in meeting its responsibility to design, implement, manage and monitor efficient CECN business systems and processes.

Reporting to the Business Systems Manager, the Technical Support Coordinator provides support to internal users by maintaining key technical, data, reports, communications and administrative systems and tools crucial to CeCN's business activities in compliance with contractual and regulatory obligations. The Technical Support Coordinator will participate directly in continuous improvement activities and programs.

The Technical Support Coordinator will have excellent quantitative skills and oral and written communication skills as well as previous business experience, preferably in healthcare environments. The position must be able to communicate effectively at all levels of the organization and will support the fulfillment of CECN's mission, vision and values.

ROLE AND RESPONSIBILITIES

• Provide support to all functions of CeCN with responsibility for providing efficient and accurate reporting, billing, account reconciliations, contract management, data management, process monitoring and project management.
• Support day-to-day activity of the internal claims and reconciliation functions. This includes hands on use of internal software and external service vendors to assure the timely submission of digital claims files, monitoring of claims errors and reconciliation processes including resubmission activity.
• Monitor and support internal quality related processes, including [surveys], systems level complaints [and quality reporting.]
• Generate and distribute standard or ad hoc production and management reports on a timely basis.
• Provide support to the IT Department team members including coordinating task management activities, including recording and tracking of requests, minute taking as required, and assistance in scheduling of internal or external meetings as necessary.
• Participate in project management activities as requested, including assistance with process documentation.
• Assist in promoting a culture of team performance and continuous improvement that values learning and a commitment to quality.
• Identify and participate in opportunities for training and skills advancement.
• Participate in IT Department meetings and project management activities as requested.

QUALIFICATIONS

Required Skills and Education

• BA or BS degree required

• Must have excellent quantitative skills, including in the use of MS Excel or transactional software systems such as claims, scheduling, enrollment, etc.
• Experience working with Quickbase or other database platforms
• Must exhibit exceptional attention to detail while maintaining a "big picture" view
• Must have excellent oral and written communication skills
• Previous business or healthcare experience preferred
• An ability to work with tight deadlines is important
• Proficiency in Microsoft Office Suite and proficiency or ability to rapidly assimilate to operate productivity technologies. Remote work is acceptable, but must be available to work 9:00 am to 5:00 pm ET

Confidentiality of Information

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC and CECN policies.

This Position is available for remote work.

Time Type:

Full time